Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Shannon Kubiak

Mundelein,United States

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Account Manager

Pactiv Evergreen Inc.
10.2021 - Current
  • Provides customer service for 24 Sysco accounts throughout the United States
  • Process an average of 250 orders a month utilizing SAP
  • Conducts daily queue reports for 3 different warehouses that are sent company wide
  • Enforces ordering policies to ensure cost effectiveness across the board for all parties
  • Confirm pickup allowances to ensure ordering incentives are met
  • Ensure orders are optimized to meet a full truck load and all shipping requirements
  • Diligently notate orders and maintain account & order notes with up-to-date contact information and account details
  • Communicate daily with Sysco buyers for order revisions and status, as well as inventory availability
  • Interact with Transportation for order changes and status inquires
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Work along with Supply Chain on item availability and securing inventory for orders as needed
  • Process critical orders for Sysco or Sysco associated users, keeping sales informed throughout the process
  • Provide adequate coverage for other team members who are out of office
  • Maintain proper electronic records of purchase orders and any account communication
  • Process sample orders in a timely manner
  • Submits data maintenance requests as needed.

Bartender

Khayat Enterprises
03.2015 - 12.2023
  • Bartender / Server for 3 locations as well as banquets and special events
  • Crafted special drink and cocktail menu items for seasonal offerings to support bar marketing brand and increase profits
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Obtained cash bank and stock service bar in preparation for operation
  • Recruited and trained new staff to help maintain a talented, well oiled team
  • Performed opening and closing duties such as printing sales reports, closing/opening cash drawers, setting up for incoming shift, and taking inventory
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Research Clerical Support I

Dovenmuehle Mortgage, Inc.
01.2021 - 10.2021
  • Opened, identified, sorted, and distributed incoming mail (upwards of 1,000 a day)
  • Reviewed contents of mail, date stamps, sort and counts per department standards
  • Prepared outgoing mail and priority correspondence (upwards of 300 a day)
  • Scanned, faxed, filed, and copied files and documentation (upwards of 300 a day)
  • Ordered and audited escrow shortage letters
  • Organize and logged out reversal checks
  • Separated and distributed incoming document sheets and batches from other departments
  • Drafted professional memos, letters and marketing copies to support business objectives and growth
  • Produced high-quality communication for internal and external use
  • Addressed routines and special requirements
  • Routed business correspondence, documents, and messages to the correct departments and staff members.

Education

High School Diploma -

Grayslake Central High School

Skills

  • Problem Solving
  • Email Distribution
  • Sales
  • Communication
  • Queue Management
  • SAP Products
  • Microsoft Applications
  • Customer Service
  • Account Management
  • Client Relations

Timeline

Account Manager

Pactiv Evergreen Inc.
10.2021 - Current

Research Clerical Support I

Dovenmuehle Mortgage, Inc.
01.2021 - 10.2021

Bartender

Khayat Enterprises
03.2015 - 12.2023

High School Diploma -

Grayslake Central High School

Similar Profiles

CREATE PROFILE
Shannon Kubiak