Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shannon Kull

Fort Collins,CO

Summary

Dedicated professional with extensive experience in customer service and cleaning, notably at Dennys Restaurant. Proven ability to enhance client satisfaction through meticulous cleaning and effective communication. Skilled in surface sanitation and health compliance, consistently receiving positive feedback for attention to detail and strong work ethic. Adaptable and committed to delivering exceptional service.

Results-driven cleaning professional with commitment to high standards and delivering exceptional service. Extensive experience in maintaining cleanliness and hygiene in residential settings, contributing to comfortable and healthy living environment. Known for reliability, adaptability, and strong teamwork skills, consistently meeting dynamic needs of clients.

Overview

10
10
years of professional experience

Work History

House Cleaner

Self-employed
10.2023 - 11.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
  • Organized tasks efficiently, enabling increased productivity during each work shift.
  • Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
  • Collected payment for services rendered and provided client with billing receipts.
  • Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.

Gas Station Attendant

Loaf 'N Jug
06.2021 - 08.2023
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Promoted special offers and discounts to customers to maximize sales.
  • Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
  • Updated pricing information on both fuel pumps and in-store products to reflect current rates.

Server

Dennys Restaurant
04.2019 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Server

Waffle House
12.2014 - 04.2019
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

GED -

Houston Community College
Houston, TX
05-2005

Skills

  • Cleaning and sanitization
  • Customer service
  • Housekeeping
  • Bathroom sanitation
  • Health and safety compliance
  • Floor cleaning
  • Quality assurance
  • Glass cleaning
  • Surface sanitation
  • Payment collection

Accomplishments

  • Cleaned an average of 3 to4 homes per day.
  • Worked 15 overtime hours during the holiday season at the request of home owners.
  • Achieved client satisfaction by completing every request with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Documented and resolved complaints which led to satisfied customers.

Timeline

House Cleaner

Self-employed
10.2023 - 11.2024

Gas Station Attendant

Loaf 'N Jug
06.2021 - 08.2023

Server

Dennys Restaurant
04.2019 - 01.2021

Server

Waffle House
12.2014 - 04.2019

GED -

Houston Community College

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Shannon Kull