Driven Shop Manager with a proven track record at Landers Automotive, enhancing operational efficiency and customer satisfaction. Excelled in employee management and budget adherence, saving significant costs annually. Skilled in fostering customer engagement and leveraging POS systems for growth. Demonstrated leadership in negotiating with vendors and coaching teams for peak performance.
Hi, I’m
Shannon Landers
Jacksonville,AL
Summary
Overview
30
years of professional experience
Work History
Landers Automotive
Shop Manager
07.2008 - Current
Job overview
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Fitco
Supervisor
05.1994 - 04.2009
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Gadsden State Community CollegeGadsden, AL
No Degree from Nursing Practice
University Overview
Skills
- Employee Scheduling
- Budget Adherence
- POS Systems
- Sales Promotions
- Employee Management
- Customer Service
- Invoicing
- Customer Engagement
Timeline
Shop Manager
Landers Automotive
07.2008 - Current
Supervisor
Fitco
05.1994 - 04.2009
Gadsden State Community College
No Degree from Nursing Practice