Shannon Landers

Jacksonville

Summary

Dynamic leader with proven expertise in staff management and process improvement, honed at Landers Automotive. Excelled in enhancing team productivity and customer satisfaction through innovative strategies and effective communication. Demonstrates exceptional organizational skills and a commitment to continuous improvement, ensuring operational excellence and quality assurance.

Overview

2025

years of professional experience

Work History

Supervisor

Fitco

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Office/service Manager

Landers Automotive

06.2007 - Current

Oversaw daily operations, maintaining seamless execution of administrative duties.
Oversaw facility maintenance, ensuring a clean, safe, and professional work environment for employees.
Improved office efficiency by streamlining processes and implementing new organizational systems.
Enhanced team productivity through comprehensive training programs and consistent performance evaluations.
Delivered exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and providing a professional experience to clients visiting our offices.

Education

Nursing

Gadsden State Community College

Gadsden, AL

Skills

Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Inventory control
Team building
Processes and procedures
Process improvement
Relationship building
Schedule development
Conflict resolution
Inventory oversight
Verbal and written communication
Policy and procedure development
Task delegation
Quality control
Documentation and reporting

Workflow management
Employee development
Department organization
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Multitasking
Excellent communication
Effective communication
Organizational skills
Active listening
Self motivation
Reliability
Task prioritization
Written communication
Quality assurance
Continuous improvement
Goal setting
Teamwork
Inventory management

Timeline