Office/parts Manager
Landers Automotive
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided timely, insightful and accurate reports to upper management.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
- Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
