Shannon Landess
Wellsville,OH
Summary
Seeking employment opportunity with esteemed company aligning with current skill set and offering potential for professional growth.
Overview
26
26
years of professional experience
Work History
MAINTENANCE
Cimbar
05.2024 - Current
- Performed maintenance tasks and adjustments to preserve production efficiency.
- Follows MSHAA certification.
- Reduced system downtime with proactive troubleshooting and maintenance.
- Operation of heavy equipment and use of various tools.
Conductor
Norfolk Southern
07.2014 - 05.2024
- Prepared forms, required reports, switch lists and train orders daily.
- Performed daily inspections on switches.
- Communicated through various methods to conduct train movement.
General Laborer
Callos
03.2014 - 07.2014
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
Dipper
Homer laughlin China Company
01.2011 - 03.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service Representative
Verizon
01.2006 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Manager
Sam Goody
01.1999 - 01.2006
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Diploma -
Wellsville High School
Wellsville, OH05.2001
Skills
- Computer skills
- Maintenance reports
- Preventive Maintenance
- Efficiently multitask
Timeline
MAINTENANCE
Cimbar
05.2024 - Current
Conductor
Norfolk Southern
07.2014 - 05.2024
General Laborer
Callos
03.2014 - 07.2014
Dipper
Homer laughlin China Company
01.2011 - 03.2014
Customer Service Representative
Verizon
01.2006 - 01.2011
Manager
Sam Goody
01.1999 - 01.2006
Diploma -
Wellsville High School