Shannon Langston
Westville
Summary
Dynamic leader with a proven track record at WAL-MART STORES INC, driving revenue growth by 40% through strategic online grocery operations. Expert in P&L administration and talent development, fostering high-performance teams while ensuring compliance with safety regulations. Adept at enhancing customer engagement and optimizing inventory control systems for operational excellence.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Assistant Branch Manager
JETRO CASH & CARRY / RESTAURANT DEPOT
09.2022 - Current
- Overseeing wholesale branch operations, driving B2B satisfaction, and ensuring optimal inventory flow for food and restaurant supplies.
- P&L and Operations Oversight: Ensure efficient branch operation to achieve projected bottom-line profit and maximum customer satisfaction by reviewing financial/operational reports and directing timely management of all warehouse functions (safety, sanitation, inventory, merchandising, shipping, and receiving).
- Talent and Team Leadership: Directly supervise and manage all department managers, coaching them on performance, employee relations, and disciplinary actions; responsible for selection, annual performance appraisals, and professional development of all management-level personnel.
- Compliance and Customer Service: Develop strong business relationships with high-volume wholesale customers, quickly resolving complex problems, while ensuring strict compliance with all established safety protocols (HACCP, OSHA), company policies, and federal/state regulations.
Store Coach
WAL-MART STORES INC
West Berlin
05.2009 - 09.2022
- Managed a multi-million dollar large-format retail unit, overseeing all aspects of operations, inventory, and staff development.
- Drove Revenue Growth: Successfully launched and managed Online Grocery operations, exceeding projected profit targets by 40% in the first year by optimizing fulfillment processes and team efficiency.
- Operational Excellence: Managed end-to-end inventory for both food and general merchandise, implementing efficient freight flow and inventory control strategies across small and large format retail units.
- Talent Development: Recruited, interviewed, and onboarded quality individuals, and provided continuous coaching and development to store associates and supervisors through formal and informal interactions, creating a culture of high performance and dedication.
- Strategic Implementation: Led cross-functional teams in the planning, implementation, and execution of complex merchandising and operating initiatives, ensuring timely and effective in-store rollouts.
- Customer Focus: Consistently improved customer experience by efficiently resolving complaints, answering questions, and ensuring a professional and organized store presentation.
Skills
- Planning strategy and execution
- Collaborative team leadership
- Management of change initiatives
- P&L administration
- Margin growth strategies
- Process improvement methodologies
- Employee performance reviews
- Wholesale business operations
- Inventory control systems
- Warehouse management practices
- Safety regulations compliance
- Development of talent acquisition strategies
- Vendor relationship management strategies
- Customer engagement strategies
- Employee relations
- Performance management
- Compliance management
- Talent acquisition
- Customer relationship management
- Conflict resolution
Core Competencies
Strategic Planning & Execution, Team Leadership & Collaboration, Change Management, P&L Management, Margin Improvement, Continuous Improvement, Performance Appraisals, Wholesale Operations (B2B), Inventory Management (Food/GM), Warehouse Operations, Safety/HACCP/OSHA Compliance, Talent Acquisition & Development, External Vendor Management, Customer Relationship Management
Certification
Haccp certification
Timeline
Assistant Branch Manager
JETRO CASH & CARRY / RESTAURANT DEPOT
09.2022 - Current
Store Coach
WAL-MART STORES INC
05.2009 - 09.2022