Shannon LaPorta
Ivyland,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
Certification
Work History
Community Relations Specialist
Rothman Orthopaedic Institute
- Responsible for developing and maintaining positive relationships with referring physicians and their staff
- Manage all marketing material, projects and community events for 5 Rothman offices
- Record visit information, physician updates and follow ups in SalesForce
- Participate and prepare for weekly marketing meetings.
Strategic Account Executive
AOS
- Identify and establish business opportunities
- Establish a connection between the client and help identify and resolve their business needs
- Develop, present and review proposals to new and existing clients.
Sales Associate
Victoria's Secret
- Maintain awareness of all sales, promotions and store procedures
- Display product knowledge of all categories
- Communicate effectively with store manager, sales leadership team and all associates
- Develop a relationship with customers to increase sales.
Account Manager Intern
WMMR Radio
- Assist and prepare all proposals and project recaps
- Provide clients with commercial time, air checks, and advise with air schedule contracts.
Business Owner
Bentley's Auto Tags, Notary & Pack Ship
- Current
- Direct and facilitate day to day operations, procedures and business development
- Identify new business and sponsorship opportunities
- Manage all banking, accounting and quickbook accounts
- Develop and maintain existing customer and local business relationships
- Responsible for all marketing material, social media accounts and other communications
- Review employment applications, hire and train all staff
- Stay up to date with all PA Notary and PennDot rules and regulations
- Manage relationships with UPS, FedEX, USPS & DHL management and customer relations.
Education
Bachelor of Arts - Advertising
Temple University
Philadelphia, PASkills
- Marketing
- Advertising
- Account Management
- Communication
- Sales
- Operation
- Digital / Social
- Goal & Process Oriented
- Leadership / Teamwork
- Brand Awareness
- Customer Service
- Problem-Solving
- Decision-Making
- Public Speaking
Activities Achievements Awards
- Pennsylvania Notary Public 2019-2023 & 2023-2027
- PennDot Authorized Agent 2019 - Present
- DCNR Fish & Boat Authorized Agent 2020 - Present
- HIPAA Awareness for Business Associates
- HIPAA Privacy & Security Omnibus Rule
- Over 300+ hours in community service
- Phi Sigma Sigma Sorority, XI Chapter | Membership Recruitment Chair
Certification
- CNP - Certified Notary Public
Timeline
Community Relations Specialist
Rothman Orthopaedic Institute
Strategic Account Executive
AOS
Sales Associate
Victoria's Secret
Account Manager Intern
WMMR Radio
Business Owner
Bentley's Auto Tags, Notary & Pack Ship
- Current
Bachelor of Arts - Advertising
Temple University
- CNP - Certified Notary Public
Similar Profiles
Brian J TaylorBrian J Taylor
Orthotic Technician at Rothman Orthopaedic InstituteOrthotic Technician at Rothman Orthopaedic Institute
Shannan CrossShannan Cross
Nurse Navigator at Rothman Orthopaedic InstituteNurse Navigator at Rothman Orthopaedic Institute
Raheem R. FursonRaheem R. Furson
Orthopedic Technologist at Jefferson Health, Orthopedics, Rothman InstituteOrthopedic Technologist at Jefferson Health, Orthopedics, Rothman Institute