Shannon Lassiter
Murfeesboro ,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking at home position. Offering excellent communication and good judgment.
I am dedicated and a hard worker, I strive to make the company I work for a better place. I feel that I have an eye for details and always do my best even while working under pressure.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Property Manager
Property Owners Association
Murfeesboro , TN
01.2013 - 09.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Maintained sufficient number of units market-ready for lease.
- Prepared specifications, solicited bids and approved subcontracts for building services.
Receptionist/Dr Assistant
Murfreesboro Medical Clinic & Surgicenter
Murfeesboro, TN
03.2008 - 01.2012
- Used intake and screening instruments to conduct assessment of needs and to obtain complete medical history.
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
- Met with patients to discuss medical histories and current complaints.
- Ordered and executed various tests, analyses and diagnostic images to provide information on patient condition.
- Triaged patient calls and emails to best respond to questions concerning treatment, symptoms and medication management.
- Reviewed patient allergies, problems, medications and immunization statuses.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Maintained accurate directory of all personnel and phone extensions.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Used company's paging system to immediately contact specific personnel.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Worked with manager and supervisor to plan and coordinate production schedules.
Doctors Office Manager
Bell Family Medical
Murfreesboro, TN
04.2002 - 02.2008
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Prepared meeting rooms and materials and recorded important information.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Managed invoicing and payment processing operations.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Entered details into computer systems and managed database of information.
- Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
- Reviewed patient claims, bills and medicolegal documents for accuracy.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Verified signatures and checked medical charts for accuracy and completion.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
Night Manager
Hardees Resturant
Woodbury, TN
05.2000 - 09.2003
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Observed and monitored store's security cameras to reduce retail crimes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Nursing
Middle Tennessee State University
Murfreesboro, TN 08.2002 - 05.2004
High School Diploma -
Grace Emmanuel Christian Academy
Woodbury Tn 03.1999 - 05.2002
Skills
Customer service-focused
undefinedTimeline
Property Manager
Property Owners Association
01.2013 - 09.2019
Receptionist/Dr Assistant
Murfreesboro Medical Clinic & Surgicenter
03.2008 - 01.2012
Nursing
Middle Tennessee State University
08.2002 - 05.2004
Doctors Office Manager
Bell Family Medical
04.2002 - 02.2008
Night Manager
Hardees Resturant
05.2000 - 09.2003
High School Diploma -
Grace Emmanuel Christian Academy
03.1999 - 05.2002
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