Shannon Leal
Registered Nurse
Harlingen,TX
Summary
Accomplished Registered Nurse and Marketing Manager with a proven track record at Little Miracles Homes Health, showcasing strong communication skills and Microsoft Office proficiency. Excelled in patient care, marketing campaign optimization, and administrative management, achieving significant improvements in patient satisfaction and brand visibility. Expert in technical support and data processing, demonstrating a unique blend of healthcare and marketing acumen.
Overview
30
30
years of professional experience
Work History
Private Duty Registered Nurse
Little Miracles Homes Health
07.2014 - Current
- Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
- Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
- Fostered strong relationships with clients and families to support comprehensive social, mental and physical care.
- Interpreted patient needs, knowledge, growth, and development to construct treatment plan.
- Provide training for family members on medication and proper use of equipment
- Collaborate with other members of patient's healthcare team
- Call patient's doctors to schedule appointments and report any change of patient's status
- Trained new nurses on patient care and documentation
Private Duty Nurse
All About Kids Home Health
08.2009 - 07.2014
- Provided compassionate care for patients, resulting in positive feedback from families.
- Administered medications accurately and efficiently, ensuring proper dosages and timely treatments.
- Promoted proper nutrition by preparing balanced meals tailored specifically to individual dietary needs.
- Facilitated smooth transitions between hospital discharge and home-based care through thorough communication with all parties involved.
- Provided Skilled Nursing such as IV Administration and wound care.
- Trained new nurses on patient care and documentation
Marketing Manager, Website Development
Associated Underwriters
04.2006 - 06.2007
- Tracked marketing campaign performance using analytics tools, adjusting tactics as needed to maximize ROI.
- Strengthened brand identity, designing eye-catching visuals for website, advertisements, and promotional materials.
- Managed relationships with external partners such as advertising agencies, graphic designers, and PR firms to ensure cohesive branding efforts.
- Evaluated the effectiveness of online advertising channels to allocate budget efficiently among various platforms.
- Created and maintained company website
- Voiceover for website AI
- Created flyers and emails to attract businesses to our company for our services.
Technical Support/Customer Service Representative
Dish Network
03.2004 - 08.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided training to new employees on how to use the company software and phone systems
Office Manager/Human Resources Manager
Don Brown Business Systems
06.1994 - 01.2003
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate of Science - Nursing
University of Texas Southmost College
Brownsville, TX05.2009
Skills
- Strong Communication Skills
- Deadline-oriented
- Transcription abilities
- Technical Support
- Data Processing
- Administrative Support
- Database Management
- Error Detection
- Microsoft Office proficiency
- Identifying errors
- Data Validation
Timeline
Private Duty Registered Nurse
Little Miracles Homes Health
07.2014 - Current
Private Duty Nurse
All About Kids Home Health
08.2009 - 07.2014
Marketing Manager, Website Development
Associated Underwriters
04.2006 - 06.2007
Technical Support/Customer Service Representative
Dish Network
03.2004 - 08.2006
Office Manager/Human Resources Manager
Don Brown Business Systems
06.1994 - 01.2003
Associate of Science - Nursing
University of Texas Southmost College
Similar Profiles
Gabrielle ReynaGabrielle Reyna
Private Duty Pediatric Nurse at Little Miracles Home HealthPrivate Duty Pediatric Nurse at Little Miracles Home Health
Gia McfeeGia Mcfee
Volunteer at Miracles ClubVolunteer at Miracles Club
Aliyah BanksAliyah Banks
Receptionist at Banks Miracles Beauty and Barber SalonReceptionist at Banks Miracles Beauty and Barber Salon