Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Lee

Farmers Branch

Summary

Customer-focused professional with extensive management experience. Proven ability to deliver exceptional service and foster strong client relationships. Demonstrates adaptability and a strong work ethic, excelling in independent roles and quickly mastering new objectives. Committed to creating positive and memorable customer experiences.

Overview

28
28
years of professional experience

Work History

QA/QC Manager

Stratus Systems
Dallas
03.2023 - 06.2025
  • Developed strategies for continuous improvement of existing systems used in the Quality Control department.
  • Ensured compliance with safety regulations and quality control standards.
  • Monitored production processes to ensure product quality and performance requirements were met.
  • Developed and implemented corrective action plans to address process non-conformances.

Operations Manager

ISSA Packaging
Farmers Branch
09.2011 - 03.2023
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Marine Offshore Manager

Marking Services Incorporated
Baytown
05.2008 - 12.2010
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Ensured compliance with industry regulations and company policies.

Operations Manager

Analytical Site Services
Plano
02.2005 - 05.2008
  • Monitored job progress to ensure quality standards were met.
  • Coordinated workflow between departments to maximize productivity.
  • Performed inspections of the facility on a regular basis to ensure security measures were followed.
  • Reviewed project plans regularly to ensure deadlines are met on time.
  • Ensured compliance with safety protocols, regulations and standards.
  • Evaluated employee performance through regular reviews and feedback sessions.

Site Manager/Project Coordinator

British Oxygen Company
Plano
06.1997 - 02.2005
  • Scheduled maintenance tasks and ensured all equipment was functioning properly.
  • Negotiated contracts with suppliers for services such as catering or transportation needs.
  • Responded promptly to customer inquiries or complaints.
  • Reviewed project plans regularly to ensure deadlines are met on time.
  • Provided training opportunities for existing staff in order to enhance their skillset.
  • Maintained daily communication with subcontractors and inspectors to drive forward progress of project.

Education

Some College (No Degree) - Business

Wharton County Junior College
Wharton, TX

Some College (No Degree) - Business

University of Houston
Houston, TX

Skills

  • Quality assurance
  • Compliance auditing
  • Process improvement
  • Corrective action planning
  • Inventory management
  • Operational efficiency
  • Relationship building

Timeline

QA/QC Manager

Stratus Systems
03.2023 - 06.2025

Operations Manager

ISSA Packaging
09.2011 - 03.2023

Marine Offshore Manager

Marking Services Incorporated
05.2008 - 12.2010

Operations Manager

Analytical Site Services
02.2005 - 05.2008

Site Manager/Project Coordinator

British Oxygen Company
06.1997 - 02.2005

Some College (No Degree) - Business

Wharton County Junior College

Some College (No Degree) - Business

University of Houston

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