SHANNON LEE BRUCE
Watervliet
Summary
Motivated and friendly worker. Dependable and punctual. Work collaboratively with team members and provide excellent customer service.
Hardworking and enthusiastic while trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Pallet Jack Operator with about 10 years operating equipment for distribution processes within fast-paced warehouse setting. Conducted equipment operations to meet company safety standards and loading procedures. Excellent problem-solving skills to work within constantly changing environment.
Hardworking individual with extensive background operating heavy duty machinery on diverse range of construction sites and projects. Proactive team player troubleshoots issues with machinery and equipment to promote longevity of use and precisely manipulates controls and levers to navigate and operate machinery. Committed to maintaining service standards.
Overview
10
10
years of professional experience
Work History
Cook/ Ben and Bills
Price Chopper Golub
11.2025 - Current
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Monitored food quality and presentation to maintain high standards.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
CUSTOMER SERVICE REPRESENTATIVE
Department Of Motor Vehicles
10.2024 - 09.2025
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
SEWING MACHINE OPERATOR
Corcraft Industries
11.2015 - 06.2022
- Used both single needle automatic machinery to produce quality work.
- Set up machinery and adjusted settings based on particular job specifications.
- Replaced worn parts and empty supply spools with new components quickly to avoid long downtimes.
Education
LIBERAL ARTS
Nyack/Columbia-Greene Community College
Hudson, NY06.2026
High School Diploma -
Langsingburgh High School
Troy, NY06-1993
Skills
- Excellent communication
- Time management abilities
- Teamwork
- Customer relations
- Pallet jack operation
- Loading and unloading
- Process optimization
- De-escalation techniques
Timeline
Cook/ Ben and Bills
Price Chopper Golub
11.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Department Of Motor Vehicles
10.2024 - 09.2025
SEWING MACHINE OPERATOR
Corcraft Industries
11.2015 - 06.2022
LIBERAL ARTS
Nyack/Columbia-Greene Community College
High School Diploma -
Langsingburgh High School
Language
English and ASL