SHANNON LEIGH CAAUWE
Nurse Manager
Coral Springs,Florida
Summary
An experienced transformational leader with 26 years leadership experience looking to obtain a challenging and progressive executive position with a known healthcare institution who is a leader in the care of all patients. Experience includes strong oncology nursing background, elimination of the use of contract nursing, use of strong staffing plans, and the retention of nurses. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Nurse Manager, Outpatient Oncology
Cleveland Clinic Florida
Weston, FL
3 2022 - Current
- Responsibilities for Hematology/Oncology Clinic, Chemotherapy and Non-Chemotherapy infusion, Patient Navigation, and Radiation
- Creation and management of operational and capital budgets
- Oversight of patient scheduling and workflow
- Collaborate with fellow management team to coordinate access to care for all patients
- Facilitate physician and staff working relations for improved patient experience
- Developing a process for tracking patient oral chemotherapy adherence
- Review and author department policies
- Implement oncology nurse standards for practice according to the Oncology Nursing Society (ONS) and the American Society of Clinical Oncology
- Involved in planning of a new area for non-chemo infusion which will increase chair number
- Achieved Cancer Center of Excellence through the Florida Department of Health
- Co-lead in obtaining QOPI certification
- Author of three stories in our Magnet journey, and had a part in achievement of such designation
- Initiated process change in chemotherapy pharmacy to eliminate mixing errors.
- Managed 35 nurses and nursing activities in 36-chair infusion center by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Nurse Manager, Outpatient Oncology
Greene Cancer Center
Brockton, MA
08.2021 - 03.2022
- Responsible for operations in conjunction with the Service Line Director
- Member of the cancer committee
- Lead a chemotherapy PPE improvement plan based on ONS standards
- Managed nurse and medical assistant schedule to maintain appropriate patient flow
- Directed scheduling of chemotherapy patients for expedited access to treatment
- Coordinated appointments for patients needing symptom management
- Implemented new processes of patient flow.
Director of Oncology and Community Clinics
Beth Israel Lahey Health Anna Jaques Hospital Cancer Center
Newburyport, Massachusetts
08.2020 - 08.2021
- Direct operations of oncology services, pulmonology, endocrine, thoracic, diabetes education, bariatric, non-chemo infusions, and sleep services
- Collaborate with area practices to facilitate scheduling of mutual patients
- Responsible for capital and monthly budgets, charge reconciliation, patient satisfaction and safety, and knowing regulations surrounding safe working environment of my staff
- Review incoming referrals with staff to determine priority scheduling in Oncology and Pulmonology
- Function as point person for pharmacy upgrade and renovations as mandated by USP 800; developed plans for operations during two pharmacy upgrades
- Initiated and revised COVID-19 protocols and subsequent vaccine administration; kept operations open when much of ambulatory halted services.
Manager Hematology/Oncology
Harvard Vanguard Medical Associates Atrius Health
Boston, MA
01.2019 - 08.2020
- Work closely with practice administrators to create a gap analysis and assess, plan, and implement strategies for improvement in the infusion department
- Developed emergency process and workflows with the oncology team during COVID-19
- Was able to keep staff from being furloughed and had the only department in ambulatory which was not closed during executive stay at home orders
- Developed workflows with the team during the pandemic and kept the department open to serve oncology patients while maintaining a safe environment for the staff
- Problem solves patient flow issues by streamlining scheduling process and implementing new processes for patient arrival and initiation of treatment
- Help secure an efficient way to provide cryotherapy to patients receiving taxanes
- Promote teamwork amongst department staff and open the lines of communication between providers and nurses to support positive patient experience
- Assist with USP 800 pharmacy upgrade by creating contingency plans with pharmacy leadership in the event of department closure; working with nursing staff to increase compliance with the administration of chemotherapy/biotherapy.
Clinical Operations Manager, Outpatient Oncology
Hollis Cancer Center, Lakeland Regional Health
Lakeland, FL
01.2016 - 01.2018
- Oversee the management of a 24-chair infusion department and contribute to the expansion of the department to 40-chair: management of a medical oncology clinic for six practitioners
- Responsible for the direction of over 300 cancer treatments weekly, and over 200 practitioner visits weekly
- Direct reports include 13 chemotherapy trained Registered Nurses, one LPN, nine Medical Assistants, one ARNP, one secretary, and two financial counselors
- Active member of the system Cancer Committee
- Conduct performance improvement studies such as hand hygiene and monitoring of treatment consent compliance
- Monitor chemotherapy administration safety as per agency guidelines
- Encourage the team to contribute to solutions and build realistic goals for their personal professional development
- Responsible for staff and patient education
- Maintain The Joint Commission standards and remain current with the National Patient Safety Goals.
- Reduced operational expenses by optimizing resource allocation and managing budgets prudently.
- Improved patient satisfaction by streamlining clinical operations and implementing efficient processes.
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
Nurse Manager, Inpatient Oncology
B6 Acute Oncology, Lakeland Regional Health
Lakeland, FL
08.2014 - 01.2016
- Oversee the management of a 46-bed acute oncology unit with an eight-chair outpatient infusion area for blood transfusions and blood draws
- Guide 98 team members including four Team Leaders in day-to-day operations and patient care
- Responsible for monthly and fiscal operating budgets
- Ensure mandatory training is completed by each team member, including annual chemotherapy competencies
- Maintain a safe environment for patients and team members by implementing and maintaining standards of TJC, ASCO, and ONS to name a few
- Support and collaborate with medical staff
- Work with outside agencies such as hospice and American Cancer Society to help cancer patients and families get the resources they need
- Collaborate with Lakeland Regional Health Cancer Center to streamline patient transitions between inpatient and outpatient and enhance continuity of care
- Facilitate process improvement focus groups initiated by the department’s Unit Based Council
- Precept fourth year nursing students to help them acquire leadership hours for their degree
- Maintain patient satisfaction by maintaining high visibility on the unit and providing patient care.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
Clinical Manager, Inpatient/Outpatient Oncology and Infusion Services
Cancer Care Center, Southeast Georgia Health System
Brunswick, GA
04.2003 - 08.2014
- Supervise, guide, and educate clinical nursing team, the CyberKnife nurse navigator, and medical office assistants in day-to-day operations
- Assist the Director of the Cancer Care Center in the revision of policies and processes in coordination standards of The Joint Commission, the Oncology Nursing Society, and the American College of Surgeons Commission on Cancer
- Responsible for reviewing and managing monthly budgets as well as planning and organizing fiscal budgets
- Monitor changes in Medicare/Medicaid to assist the Centers in maintaining compliance and augment reimbursement
- Work in conjunction with the Chief Medical Physicist in Radiation Oncology to assure compliance in procedural processes and to promote an informed and cohesive team
- Actively assisted in the transition from paper to electronic medical records in radiation oncology; and facilitated the transition to an electronic medical record in medical oncology
- Chaired the movement for a standard chemotherapy template in keeping with the American Society of Clinical Oncology recommendations for practice
- Researched work schedules based on various shifts to determine the best nurse scheduling patterns; the research enabled an increase of each nurse from 0.9 to 1.0 full time equivalent ensuring coverage of the Cancer Care and Infusion Centers on the Brunswick Campus
- Responsible for review and management of revenue capture in the Cancer Care Centers and the Infusion Center, and exploring new, cost-effective service possibilities
- Created the operations plan for the Infusion Center to include labor, equipment, and various supplies; met with all key players outside the department prior to the opening of the Infusion Center for non-oncology focused treatments
- Assisted the Assistant Vice President of the Cancer Care Center in the revision of policies and processes in coordination with The Joint Commission, the Oncology Nurse’s Society, and the American College of Surgeons Commission on Cancer standards
- Conducted research with the Assistant Vice President to determine the best scheduling processes for patients based on best practice, and established acuity scheduling guidelines for non-clinical schedulers
- Incorporated the same guidelines in nursing assignments placing an acuity level based on patient treatments to assure a fair workload for each nurse
- Decreased overtime on the inpatient unit by close to $3,000 in one month.
Education
Master of Science - Nursing Administration
Chamberlain College of Nursing
Addison 10.2015 - 05.2017
Bachelor of Science - Nursing
Chamberlain College of Nursing
Addison 04.2010 - 05.2012
Associate Degree Nursing - Nursing
Coastal Georgia Community College
Brunswick, GA 08.1996 - 05.1998
Skills
Microsoft Office (Word, Excel)
Cerner Powerchart
Varian
AllScripts
Epic
Meditech
OncoEMR
Patient Care
Staff Leadership
Quality Improvement
Critical Thinking
Multitasking and Organization
Quality Assurance
Budget Planning
Performance Improvement
Staff Coaching and Mentoring
Certification
Oncology Certified Nurse (OCN), 12/31/2024
Affiliations
- Oncology Nursing Society
- Sigma Theta Tau
References
On request.
Timeline
Nurse Manager, Outpatient Oncology
Greene Cancer Center
08.2021 - 03.2022
Director of Oncology and Community Clinics
Beth Israel Lahey Health Anna Jaques Hospital Cancer Center
08.2020 - 08.2021
Manager Hematology/Oncology
Harvard Vanguard Medical Associates Atrius Health
01.2019 - 08.2020
Clinical Operations Manager, Outpatient Oncology
Hollis Cancer Center, Lakeland Regional Health
01.2016 - 01.2018
Master of Science - Nursing Administration
Chamberlain College of Nursing
10.2015 - 05.2017
Nurse Manager, Inpatient Oncology
B6 Acute Oncology, Lakeland Regional Health
08.2014 - 01.2016
Bachelor of Science - Nursing
Chamberlain College of Nursing
04.2010 - 05.2012
Clinical Manager, Inpatient/Outpatient Oncology and Infusion Services
Cancer Care Center, Southeast Georgia Health System
04.2003 - 08.2014
Associate Degree Nursing - Nursing
Coastal Georgia Community College
08.1996 - 05.1998
Nurse Manager, Outpatient Oncology
Cleveland Clinic Florida
3 2022 - Current
Oncology Certified Nurse (OCN), 12/31/2024
Florida Board of Nursing Licensure RN, 9391707, 07/2026
Oncology Nursing Society Chemotherapy & Biotherapy Provider, 09/2024
Basic Life Support, 09/2025
ACLS, 04/2025
Lean Six Sigma Yellow Belt Certification, 09/28/2017
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