Shannon Leo
Johnstown
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in management, customer service and inner-office operations.
Overview
21
21
years of professional experience
Work History
Medical Office Manager
Amsterdam Internal Medicine and Pediatrics
08.2022 - Current
- Managed appointment scheduling and ensured accurate collection of co-payments to streamline patient flow.
- Managed patient appointment scheduling and follow-ups. Oversaw collection and processing of patient payments. Maintained comprehensive patient records to ensure accuracy and accessibility.
- Facilitated effective communication by managing office phone lines, ensuring timely voicemail checks, call returns, and message distribution to team members.
- Facilitated seamless collaboration among physicians, nursing staff, technicians, and medical assistants to ensure efficient daily task completion.
- Documented patient insurance demographics and health history to ensure accurate medical records.
- Provided exceptional administrative support and customer service to maintain efficient patient care and operational processes.
- Monitored compliance with HIPAA regulations to safeguard patient information.
- Executed retrieval of faxes and uploaded documents to patient charts to enhance clinical workflow efficiency.
- Developed and delivered comprehensive training programs to ensure new staff proficiency in office procedures and insurance processes.
- Ensured accurate verification of insurance coverage and obtained necessary preauthorizations to facilitate patient care.
- Coordinated scheduling of patient appointments to enhance operational efficiency and ensure optimal physician utilization.
- Managed appointment scheduling for radiology exams to ensure timely patient care.
- Fostered collaborative interactions to enhance team dynamics and workplace morale.
- Streamlined treatment processes by conveying patient concerns, condition updates, and refill requests to physicians.
- Managed systematic arrangement of charts, documents, and supplies to support operational efficiency.
- Performed comprehensive insurance verification and pre-authorization functions to facilitate patient access to necessary services.
OPTHAMALIC TECHNICIAN
CATARACT CARE CENTER
09.2013 - 01.2021
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Interacted with eye care providers to facilitate patient treatment goals.
- Wrote, edited and filed patient medical records, maintaining confidentiality.
- Conducted follow-ups with patients to evaluate progress, promote continuity of care and improve health outcomes.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Counseled patients in surgery and treatment plans.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Explained treatment procedures and physicians' instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Documented patient care by charting patient condition and treatment in records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Direct Support Professional
Lexington ARC
06.2005 - 06.2010
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
Education
CNA - Nursing Assistance
Fulton Montgomery Community College
Johnstown, NY05.2013
High School Diploma -
Gloversville High School
Gloversville, N Y01.2000
Skills
- Front Desk Operations
- Customer Service
- Medical Charting
- Appointment Scheduling
- Organization and Time Management
- Taking Client Histories
- Administering Medications
- Verbal and Written Communication
- Administrative Support
- Medical Recordkeeping
- Medical Report Preparation
- Critical Thinking
- Problem-Solving
- Detail-Oriented
- Time Management
- Telephone Etiquette
- Data Entry
- Collaboration and Teamwork
- HIPAA Compliance
- Computer Proficiency
- Patient Callbacks
Timeline
Medical Office Manager
Amsterdam Internal Medicine and Pediatrics
08.2022 - Current
OPTHAMALIC TECHNICIAN
CATARACT CARE CENTER
09.2013 - 01.2021
Direct Support Professional
Lexington ARC
06.2005 - 06.2010
CNA - Nursing Assistance
Fulton Montgomery Community College
High School Diploma -
Gloversville High School