Shannon Leslie
Bronx,USA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staff Accountant
Sixty LES Hotel
11.2023 - Current
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Managed accounts payable processing, ensuring timely payments to vendors while maximizing cash flow management strategies.
- Monitored cash flow closely to ensure sufficient funds were available for operational needs.
- Supported management decision-making by providing detailed financial analysis and recommendations backed by data-driven insights.
- Reduced month-end closing time by optimizing reconciliation procedures and improving communication among team members.
Front Office Manager
Hampton by Hilton
10.2022 - 03.2024
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards.
- Supervise the daily front office functions, both Front Desk and Bell, to sustain courteous and professional guest service levels.
- The ability to review daily arrivals to ensure proper handling of V.I.P.s, Hilton Honors Members and Return Guests from check in to departure.
- Support and comply with all company brand standards.
- The ability to communicate closely with others to ensure follow-up on any special problems, guest requests, etc.
- Act as Manager on Duty, when duty calls
Front Office Manager
Hampton by Hilton
11.2020 - 10.2022
- Supervise the daily front office functions, both Front Desk and Bell, to sustain courteous and professional guest service levels.
- The ability to review daily arrivals to ensure proper handling of V.I.P.'s, Hilton Honors Members and Return Guests from check in to departure.
- Support and comply with all company brand standards.
- The ability to communicate closely with others to ensure follow-up on any special problems, guest requests, etc.
- Knowledge of M3, uploading invoices into M3.
- Reconciliation of company bank accounts.
- Assisting accounting department prepare for month end closing.
- Weekly audit of petty cash bank.
- Responding to all disputes/chargeback for the hotel when received in a timely fashion.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Customer Service Representative
Hand and Stone Massage and Facial Spa
11.2018 - 09.2020
- Answer inbound calls from clients to set up appointments for massage, facials and waxings.
- Make outbound calls to confirm clients appointments.
- Managing memberships payments for clients.
- Selling memberships and upselling massages and facials.
Customer Service Representative
Sykes Enterprises, Incorporated
04.2017 - 01.2018
- Maintain customer accounts and record account information.
- Oversee customer financial accounts and process customer adjustments.
- Make product recommendations or services to customers based on their needs and preferences.
- Follow communication guidelines, policies and procedures.
- Upgrade and cancel customer accounts by customer request.
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
- Reach out to customers via email and telephone to verify account information.
- Assist customers in placing orders, fulfilling refunds and handling exchanges.
- Use sales computer technology to maintain customer records and orders.
- Inform existing customers of promotions and deals.
OPC
Westgate Resorts
03.2015 - 10.2016
- Present and arrange Westgate timeshare tour promotion to qualified guests at various contracted locations on a daily basis
- Arrange and book room nights for guests that walk into the welcome centers
- Initiate contact with as many people as possible
- Promote interest in Westgate Resorts
- Direct and transition guests from themselves to the Marketing Coordinator
- Assist OPC in sending as many eligible guests to preview one of our resorts
- Maintain certain performance standards, up to, and including production
- Direct and assist guests to the transportation pick-up location
- Hand out all collateral required in the Marketing process
- Maintain accurate and up-to-date knowledge of the area and surroundings
- Provide accurate directions to attractions and resorts
Education
High school or equivalent -
Lakeland Senior High School
Skills
- ADP Payroll
- Journal Entries
- Cash Handling
- QuickBooks
- Bank Reconciliation
- General Ledger Accounting
- Hotel experience
- Balance Sheet Reconciliation
- Microsoft Excel, Word, Outlook
- Accounts Payable
- M3
Certification
BLS Certification
Timeline
Staff Accountant
Sixty LES Hotel
11.2023 - Current
Front Office Manager
Hampton by Hilton
10.2022 - 03.2024
Front Office Manager
Hampton by Hilton
11.2020 - 10.2022
Customer Service Representative
Hand and Stone Massage and Facial Spa
11.2018 - 09.2020
Customer Service Representative
Sykes Enterprises, Incorporated
04.2017 - 01.2018
OPC
Westgate Resorts
03.2015 - 10.2016
High school or equivalent -
Lakeland Senior High School
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