Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Leslie

Bronx,USA

Overview

10
10
years of professional experience
1
1
Certification

Work History

Staff Accountant

Sixty LES Hotel
11.2023 - Current
  • Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
  • Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
  • Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
  • Managed accounts payable processing, ensuring timely payments to vendors while maximizing cash flow management strategies.
  • Monitored cash flow closely to ensure sufficient funds were available for operational needs.
  • Supported management decision-making by providing detailed financial analysis and recommendations backed by data-driven insights.
  • Reduced month-end closing time by optimizing reconciliation procedures and improving communication among team members.

Front Office Manager

Hampton by Hilton
10.2022 - 03.2024
  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards.
  • Supervise the daily front office functions, both Front Desk and Bell, to sustain courteous and professional guest service levels.
  • The ability to review daily arrivals to ensure proper handling of V.I.P.s, Hilton Honors Members and Return Guests from check in to departure.
  • Support and comply with all company brand standards.
  • The ability to communicate closely with others to ensure follow-up on any special problems, guest requests, etc.
  • Act as Manager on Duty, when duty calls

Front Office Manager

Hampton by Hilton
11.2020 - 10.2022
  • Supervise the daily front office functions, both Front Desk and Bell, to sustain courteous and professional guest service levels.
  • The ability to review daily arrivals to ensure proper handling of V.I.P.'s, Hilton Honors Members and Return Guests from check in to departure.
  • Support and comply with all company brand standards.
  • The ability to communicate closely with others to ensure follow-up on any special problems, guest requests, etc.
  • Knowledge of M3, uploading invoices into M3.
  • Reconciliation of company bank accounts.
  • Assisting accounting department prepare for month end closing.
  • Weekly audit of petty cash bank.
  • Responding to all disputes/chargeback for the hotel when received in a timely fashion.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

Customer Service Representative

Hand and Stone Massage and Facial Spa
11.2018 - 09.2020
  • Answer inbound calls from clients to set up appointments for massage, facials and waxings.
  • Make outbound calls to confirm clients appointments.
  • Managing memberships payments for clients.
  • Selling memberships and upselling massages and facials.

Customer Service Representative

Sykes Enterprises, Incorporated
04.2017 - 01.2018
  • Maintain customer accounts and record account information.
  • Oversee customer financial accounts and process customer adjustments.
  • Make product recommendations or services to customers based on their needs and preferences.
  • Follow communication guidelines, policies and procedures.
  • Upgrade and cancel customer accounts by customer request.
  • Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
  • Reach out to customers via email and telephone to verify account information.
  • Assist customers in placing orders, fulfilling refunds and handling exchanges.
  • Use sales computer technology to maintain customer records and orders.
  • Inform existing customers of promotions and deals.

OPC

Westgate Resorts
03.2015 - 10.2016
  • Present and arrange Westgate timeshare tour promotion to qualified guests at various contracted locations on a daily basis
  • Arrange and book room nights for guests that walk into the welcome centers
  • Initiate contact with as many people as possible
  • Promote interest in Westgate Resorts
  • Direct and transition guests from themselves to the Marketing Coordinator
  • Assist OPC in sending as many eligible guests to preview one of our resorts
  • Maintain certain performance standards, up to, and including production
  • Direct and assist guests to the transportation pick-up location
  • Hand out all collateral required in the Marketing process
  • Maintain accurate and up-to-date knowledge of the area and surroundings
  • Provide accurate directions to attractions and resorts

Education

High school or equivalent -

Lakeland Senior High School

Skills

  • ADP Payroll

  • Journal Entries

  • Cash Handling

  • QuickBooks

  • Bank Reconciliation

  • General Ledger Accounting

  • Hotel experience

  • Balance Sheet Reconciliation

  • Microsoft Excel, Word, Outlook

  • Accounts Payable

  • M3

Certification

BLS Certification

Timeline

Staff Accountant

Sixty LES Hotel
11.2023 - Current

Front Office Manager

Hampton by Hilton
10.2022 - 03.2024

Front Office Manager

Hampton by Hilton
11.2020 - 10.2022

Customer Service Representative

Hand and Stone Massage and Facial Spa
11.2018 - 09.2020

Customer Service Representative

Sykes Enterprises, Incorporated
04.2017 - 01.2018

OPC

Westgate Resorts
03.2015 - 10.2016

High school or equivalent -

Lakeland Senior High School

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Shannon Leslie