Shannon LeValley

• Teaching Cookie Decorating Classes for up to 25 students
• Engaging students of varying ages, skill levels, and backgrounds
• Managing time and keeping kids on task to complete projects
• Creating lessons and preparing supplies

• Meeting with students one-on-one to practice heart/site words for memorization
• Encouraging students and celebrating small wins
• Keeping kids on task when distractions arise

Planning, designing, and decorating custom cookies to meet customers needs

Managing supplies and inventory

Maintaining food safety standards

Teaching Classes

• Investigate coverage and liability for accurate conclusions
• Guide customers through the claims process to ensure the best outcomes
• Comply with state insurance regulations and laws to reduce risk
• Negotiate with repair facilities and other insurance carriers
• Manage daily tasks to complete work efficiently

• Responsible for supervising several departments
• Develop team members for promotional opportunities
• Resolve team member and customer conflicts
• Oversee training of new hires
• Write annual reviews and provide feedback for improvement
• Collaborate with Assets Protection to reduce loss

• Handle large sums of cash and balance drawers
• Follow procedures and policies to ensure security and confidentiality
• Assist customers in choosing new products that fit their needs
• Provide friendly and accurate customer service to build relationships