Shannon Lewis
Baltimore,MD
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
3
3
years of professional experience
Work History
Welcome Desk/Manager on Duty
Merritt Clubs
04.2022 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Assistant General Manager of Operations
Planet Fitness
09.2020 - 04.2022
- Planned and prepared work schedules for 13 employees to assign employees to specific duties.
- Coordinated with General Manager in different operational issues and promotional activities.
- Trained new employees on proper protocols and customer service standards.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Maintained excellent customer service.
Member Service Representative
Brick Bodies Fitness Services
11.2020 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - Nutrition
Baltimore City Community College
Baltimore, MDSkills
- Customer Service
- Attention to Detail
- Manage Inventory
- Assessing Customer Needs
- POS Transactions
Timeline
Welcome Desk/Manager on Duty
Merritt Clubs
04.2022 - Current
Member Service Representative
Brick Bodies Fitness Services
11.2020 - 06.2022
Assistant General Manager of Operations
Planet Fitness
09.2020 - 04.2022
Bachelor of Science - Nutrition
Baltimore City Community College
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