Shannon Leyba
Midlothian,VA
Summary
Personable Medical Assistant bringing 3 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Absolute Dermatology
Chesterfield, VA
10.2020 - Current
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Nail Technician
Atir
Henrico, VA
08.2016 - 10.2020
- Provided manicures, pedicures and nail treatments to clients.
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
- Educated clients on proper nail care techniques.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Ensured that safety protocols were followed during each service provided.
- Followed health regulations regarding sanitation practices throughout the salon.
- Promoted additional services to existing clients in order to increase revenue.
- Responded promptly to customer inquiries and complaints.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Provided excellent customer service through friendly interactions with clients.
Education
High School Diploma -
Clover Hill High School
Midlothian, VA05.2016
Skills
- Medical Billing
- Patient-Focused Care
- Payment Collection
- Procedure Assistance
- Inventory Management
- Patient Scheduling
- Data Entry
- Team Management and Supervision
- Stocking Supplies
- Insurance Claims
- Medical Procedures
- First Aid
- Customer Service
- Patient Skin and Nail Care
- HIPAA Compliance
- Patient Flow Management
- Complex Problem-Solving
References
References available upon request.
Timeline
Medical Assistant
Absolute Dermatology
10.2020 - Current
Nail Technician
Atir
08.2016 - 10.2020
High School Diploma -
Clover Hill High School
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