SHANNON L. GERST
Binghamton,NY
Summary
To gain experience in a career that is challenging and fulfilling. As well as an opportunity for growth, advancement and stability.
Overview
29
29
years of professional experience
Work History
Cater and Lunch Chef
Tavern 1244 at Barons Inn
03.2024 - Current
- My responsibilities include creating cater menus, executing caters with a variety of menus for groups ranging from 5-200 people
- I am involved with ordering supplies and executing the extensive menu for lunch service
- I am involved with planning and participating with various functions for the restaurant
- In this role, it is critical to work in a team setting and communicate effectively as well as be able to work independently to ensure success
AOA-Ambulatory Office Assistant
Bassett Healthcare-Greene
12.2022 - 03.2024
- My responsibilities included answering phone calls, scheduling appointments, entering medication refill requests, entering patient questions and concerns to the providers as well as placing referrals for specialty services, and processing documentation
- I became proficient in using the EPIC system for all processes
- I was responsible for checking the accuracy of insurances and making updates where necessary
- I became certified to be able to room patients, take vitals, and perform some phlebotomy and testing
Hospital Administrator's Assistant and Inventory Specialist
Vestal Veterinary Hospital
08.2019 - 12.2022
- My main responsibility was to provide daily support to the hospital administrator and medical director in whatever capacity was needed
- I also maintained records, staff schedules and billings in CornerStone
- I sent delinquent accounts to collections and completed monthly client billings
- I verified records and performed audits for accuracy.
- I provided training to staff to maintain accuracy of client records
- In my role as Inventory Specialist, I was responsible for maintaining a budget, keeping COGS within a weekly budget and placing orders with various companies to meet our hospital's needs
- I provided support in several other areas of the hospital such as pharmacy and customer service
- I attended staff and doctor meetings and completed meeting minutes
- I have strong communication skills as well as excellent customer service relations
- I am able to deal with stressful situations effectively and with a calm demeanor
- I take pride in attention to detail and accuracy with all tasks that I complete
Owner/Operator
Easy Eats
01.2015 - 08.2019
- I catered events as small as 10 to as large as 250
- I completed menus and executed them
- I supervised and managed a small staff to complete cater jobs efficiently so that my clients were satisfied with the services rendered
- I created tastings of client menus to ensure all their needs were met
Principal's Secretary, Middle School
Greene Central School District
01.2004 - 12.2014
- I was a Civil Service Certified 12-Month Typist, and my responsibilities were to run the middle school office in an efficient manner so that day-to-day operations were smooth for administrators, staff, and students
- I had many responsibilities and duties in this position
- My direct responsibility was to provide assistance to my principal in all fashions
- I completed and maintained student databases for 6-8th grade
- I created documents, letters, kept meeting minutes and have experience using PowerPoint and Publisher as well as Excel, Access and Word programs
- I was on the Crises team and had to be certified for that
- My responsibility was to disseminate information in a confidential manner and provide support where needed in varied situations
- I entered student discipline as well as completed state VADIR reports regarding discipline
- I maintained many aspects of the middle school website
- I ordered office supplies and recorded purchase requisitions for all faculty and staff
- I oversaw my front office staff to ensure work was completed on time and efficiently without errors
- I was also responsible for locking down and securing the building in any dangerous or potentially dangerous situations
- This included accounting for all students, faculty, and staff for both Middle School and High School campuses
- I kept Personal Development Hours for faculty and New/ Non-Tenured teachers
- I also had professional dealings with staff, students, administrators, community members, and parents daily
- I developed very strong communication skills and professional demeanor
- I was reliable and competent in every aspect of my job
Teacher's Aide
Whitney Point Central Schools
01.1996 - 01.2004
- My primary responsibility initially was working in a 12:1:1 Special Education Classroom
- I worked directly with students to meet their needs
- I shadowed students in the regular education classroom
- I modified the teacher's documents for student learning
- I also worked in the computer lab and had various responsibilities with computer programs as well as creating a webpage for the computer lab on the school website
Education
Regents Diploma -
Whitney Point High School
Whitney Point, NY01.1988
Skills
- Time Management
- Strong Communication
- Highly Organized
- Attentional To Detail
- Highly Organized
- Reliable
Timeline
Cater and Lunch Chef
Tavern 1244 at Barons Inn
03.2024 - Current
AOA-Ambulatory Office Assistant
Bassett Healthcare-Greene
12.2022 - 03.2024
Hospital Administrator's Assistant and Inventory Specialist
Vestal Veterinary Hospital
08.2019 - 12.2022
Owner/Operator
Easy Eats
01.2015 - 08.2019
Principal's Secretary, Middle School
Greene Central School District
01.2004 - 12.2014
Teacher's Aide
Whitney Point Central Schools
01.1996 - 01.2004
Regents Diploma -
Whitney Point High School
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