Shannon Liana Sunset Smith

• - Managed cases annually from divers worldwide, handling all aspects from the initial call to case completion and closure of files.
• - Accurately documented health and safety information using CRM software, ensuring patient confidentiality and HIPAA compliance.
• - Coordinated emergency evacuations in remote locations by collaborating with external medical, insurance, and business groups.
• - Trained new medics on physiology, case management, documentation procedures, and customer interaction.
• - Published internationally in Alert Diver Magazine on medical insights and safety topics.
• - Spearheaded call center operations as part of a small team covering a 24/7/365 global hotline for accidents and injuries.
• - Managed administrative tasks, including email responses and customer support calls within the medical services department.
• - Assisted a research team with basic phlebotomy duties in outdoor settings, including blood sample collection and participant data management.
• - A phlebotomy course instructor, taught students how to safely and accurately draw blood, emphasize proper technique, patient care, and adherence to safety protocols.
• - Supported aquatic research activities as a rescue diver, ensuring team safety.

- Responded to emergency calls, including fire suppression, medical emergencies, and accidents.

- Conducted search and rescue operations and provided first aid at the scene of incidents.

- Assisted with hazardous material incidents and participated in regular training drills to stay prepared for emergencies.

- Maintained firefighting equipment and worked closely with other emergency services.

- Contributed to fire prevention education and participated in community outreach programs to enhance safety awareness.

• - Provided immediate field care for injuries and medical emergencies on a construction site, ensuring timely response to incidents.
• - Maintained OSHA standards by conducting regular safety inspections and identifying potential hazards to prevent accidents.
• - Ensured compliance with health and safety regulations, coordinated with emergency medical services, and administered first aid.
• - Conducted safety training for workers and promoted a strong culture of safety on-site.
• - Maintained accurate records of safety protocols and incident reports to ensure regulatory compliance.