Shannon Light
JLL
Jefferson City,MO
14
years of professional experience
Focused Production Supervisor with 7+ years experience in all aspects of production and procurement, including supporting daily operations, managing maintenance schedules, promoting workplace safety, coordinating equipment repairs, overseeing project budgets, and implementing process improvements to boost efficiency. Proficient in inventory management with a proven history of managing strict deadlines and high-volume workloads. With strong communication and interpersonal skills, I work well with cross-functional teams, contractors, and leadership.
Work History
Facilities Coordinator
11 Months- Coordinate work order intake, prioritization, and resolution across maintenance, janitorial, and vendor teams.
- Manage vendor scheduling, access requests, and service delivery to support uninterrupted facilities operations.
- Oversee preventive maintenance tracking and followed up on corrective actions.
- Review service invoices, validate contract terms, and route approvals for timely payment processing.
- Support space planning activities by maintaining occupancy records, seating changes, and move coordination.
- Prepare facility reports, status updates, and escalation summaries for leadership.
- Enforce safety, compliance, and building access procedures while resolving routine operational issues.
- Improve response times by standardizing communication between occupants, contractors, and internal support teams.
- Communicate with general managers and facility teams regarding upcoming repairs and projects.
- Maintain physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Direct vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Conduct periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
- Enforce compliance with applicable health, safety and environmental regulations to reduce risks.
- Collaborate with other departments to foster efficient use of facility space and resources.
- Build relationships with vendors and contractors to support timely and cost-effective services.
- Manage subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
- Conduct regular facility inspections to identify repair needs or improvements.
- Manage budget for facilities operations, ensuring cost-effective allocation of resources and minimizing expenses.
- Provide support and services related to mail and deliveries.
- Assist with meetings and conference room reservations.
- Coordinate with cleaning staff to maintain high standards of cleanliness and hygiene.
- Enhance visitor experience by improving signage and information accessibility throughout facility.
- Direct daily warehouse operations, aligning receiving, storage, picking, and shipping workflows.
- Implement inventory control procedures to maintain accurate stock records and reduce discrepancies.
- Coordinate inbound and outbound freight to support on-time order fulfillment.
- Monitor compliance with OSHA requirements, company policies, and material handling protocols.
- Improve space utilization through layout adjustments, staging practices, and organized storage systems.
- Conduct periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Keep documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Foster a positive workplace culture that motivates employees to perform their best while maintaining high morale.
- Organize team-building activities that improve morale and strengthen collaboration among warehouse staff.
Production Supervisor
7 Years 5 Months- Prepared, mixed and loaded screen ink.
- Received and examined work orders to determine printing times, ink and material quantities.
- Cleaned, adjusted and repaired screen printing machines.
- Performed quality checks and dried, folded and packed completed articles.
- Copied customer designs and translated to functional print screens.
- Installed and repositioned screen printing plates and pressure roles.
- Maintained relationships with clients through punctuality and excellent customer service.
- Designed and printed 10,000+ custom designs.
- Set up 3+ printing machines daily and maintaining functional and clean workspace.
- Inspected products to identify quality issues such as defects or discoloration.
- Notified supervisors or mechanics of equipment malfunctions.
- Prepared new color formulations and accurately replicated colors.
- Monitored equipment operation and adjusted controls to meet specified heat, tension and speed requirements.
- Operated machines and equipment to process finished fabric, thread and other textiles.
- Increased profits through effective employee training and troubleshooting profit loss areas.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Distributed updated weekly report of project priorities to team members and management.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented quality control measures, enhancing product consistency and reducing errors.
- Optimized production schedules to maximize output while minimizing downtime and waste.
- Analyzed operational performance metrics to identify areas for improvement and implement solutions.
- Coordinated shipping logistics to ensure timely delivery of completed projects to clients.
- Conducted regular inspections of equipment to ensure maintenance compliance and operational readiness.
Deputy Recorder
5 Months- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Updated operational records or licensing information using computer terminals.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Issued various permits and licenses and collected appropriate fees.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
Shift Manager
5 Years 6 Months- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Scheduled staff to establish adequate coverage during peak business hours.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Cultivated professional working relationships with peers and supervisors.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Conducted regular store audits to verify compliance with company policies.
- Implemented sales strategies to generate leads and maximize profit margins.
- Monitored and replenished display inventory and restructured according to available stock.
- Created visual displays to highlight new and featured products.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Investigated current trends and innovative techniques to create unique displays.
Education
High School Diploma
- Full-Ride Softball Scholarship Recipient
- A+ Scholarship Recipient
- Awarded "Biggest Muscles" in the 2012 Blair Oaks Yearbook
- Completed AP course in College English
- Completed AP course in College Algebra
- Student Council Vice President
- Yearbook Club Co-Editor
- Sign Language Club Co-Founder
- 2012 Captain of the Blair Oaks softball team
- Chosen to compete in all-district and all-state softball my senior year of high school
Skills
Hazardous Material Handling
Product Specifications
Manual and Automated Presses
Reading Comprehension
Machine Examinations/Programming
Embroidery Machine Operation
Complex Problem-Solving
Retail Knowledge
Customer Designs
Print Run Sampling
Staff Management
Strategic Planning
Health and Safety Compliance
Inventory Management
Quality Control
Timeline
Facilities Coordinator
JLL
11.2025 - CurrentRead More
Deputy Recorder
Cole County Recorder Of Deeds
12.2020 - 05.2021Read More
Production Supervisor
Custom Promotional Branding
06.2018 - 11.2025Read More
Shift Manager
Aldi Foods Inc
12.2012 - 06.2018Read More
Blair Oaks High School
High School Diploma
Read More