Shannon Lilliston
Severn,US
Summary
Seeking an Executive Legal Administrative Assistant role with 14 years of diverse experience, including a foundational internship in the U.S. Department of Corrections. Skilled in client interviews, report preparation, and resource research. Proficient in financial reporting, guest services, and adhering to safety policies.
Overview
15
15
years of professional experience
Work History
Night Auditor
Wyndham Destinations
05.2016 - Current
- Conduct comprehensive night audit functions, including accurate reconciliation of daily transactions and verification of room charges to ensure financial integrity
- Prepare operational reports on room occupancy and process guest payments, setting the stage for seamless daily transitions in hotel operations.
- Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accuracy by balancing accounts and running daily reports to verify totals, maintaining financial integrity and consistency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Team Professional
Chick-Fil-A
08.2009 - 05.2016
- Delivered high-quality customer service by efficiently greeting guests, accurately taking orders, and processing payments to ensure a positive dining experience
- Prepared menu items according to company standards, including cooking and assembling food with a focus on maintaining health and safety regulations
- Assisted in maintaining operational excellence by managing drive-thru operations, unloading deliveries, and upholding store cleanliness.
Probation Parole Intern
U.S. Department of Corrections
09.2013 - 04.2014
- Acquired comprehensive knowledge of the criminal justice system's operation, focusing on the integration of casework principles and agency procedures
- Conducted client interviews and composed court reports, ensuring detailed documentation and communication of pertinent information
- Identified and leveraged resources to address offender requirements, contributing to tailored rehabilitation strategies
- Collaborated with interdisciplinary teams during home visits and staff meetings, fostering strong inter-agency relationships to facilitate client management.
- Gathered, organized and input information into digital database.
Education
B.A., Criminal Justice -
Delaware State University
Dover, DE05.2014
High School Diploma -
North Point High School
Waldorf, MD06.2010
Timeline
Night Auditor
Wyndham Destinations
05.2016 - Current
Probation Parole Intern
U.S. Department of Corrections
09.2013 - 04.2014
Team Professional
Chick-Fil-A
08.2009 - 05.2016
B.A., Criminal Justice -
Delaware State University
High School Diploma -
North Point High School
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