Shannon Schmidt
Product Manager
Jacksonville,FL
Summary
Administrative Coordinator offering 3 years of staff training and development experience. Resourceful and hardworking with vast knowledge of regulatory record keeping practices.
Overview
21
21
years of professional experience
Work History
Administrative Coordinator
Publix Supermarkets, Inc
Jacksonville, FL
06.2009 - Current
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Addressed and resolved general payroll-related inquires.
- Entered personnel and subcontractor data into a central database.
- Gathered personnel records from all employees from each department.
- Evaluated timecards for accuracy on the regular and overtime hours.
- Researched all payroll, disability and FMLA issues.
- Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
- Completed employee employment verifications and unemployment paperwork in a timely manner.
- Accurately prepared government compliance reports and proposal requests for employee data.
- Accountable for accurate completion of the new hire paperwork and to ensure a positive candidate experience.
- Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
- Sent notices to employees regarding expiring documentation.
- Orders and stocks office related supplies and training materials.
- Reviews all job class training results, making sure all records are complete.
- Communicates with department managers when new associates are ready to be scheduled.
Customer Service Staff
Publix Supermarkets, Inc
Jacksonville, FL
05.2004 - 08.2009
- Assists customers and delivers premier customer service.
- Resolves customer issues and complaints.
- Performs daily accounting procedures such as balancing and reconciling cash drawers, registers, and cash office.
- Delegates tasks to Cashiers and front Service Clerks.
- Monitors front-end operation such as bagging efficiency, customer service delivery, number of open lanes, cashier speed and accuracy.
- Responsible for the productivity of the front-end in the absence of the Customer Service Manager and Assistant Customer Service Manager.
- Reinforces housekeeping, sanitation, and safety standards.
Education
Associate of Science - Human Resources
Florida State College in Jacksonville
Jacksonville, FLCurrent
Skills
- Benefits and payroll coordination
- Superb interpersonal skills
- Detail-oriented
- Payroll processing
- Time management
- Customer service-oriented
- Professional phone etiquette
- Excellent communication skills
- Flexible
- Accurate and detailed
- Multi-line phone proficiency
Timeline
Administrative Coordinator
Publix Supermarkets, Inc
06.2009 - Current
Customer Service Staff
Publix Supermarkets, Inc
05.2004 - 08.2009
Associate of Science - Human Resources
Florida State College in Jacksonville
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