Shannon Lloyd
Summary
Over 20 years of excelling in multitasking and customer relations throughout various healthcare systems. Enhanced patient experience through effective communication and meticulous attention to detail. Leveraged critical thinking to improve treatment plans, achieving notable efficiency in patient care. Skilled in electronic charting, consistently delivering high-quality support in fast-paced environments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty.
Natural ability to deescalate high tension situations while finding common ground with most individuals.
Overview
12
12
years of professional experience
Work History
Registered Dental Assistant
Alpine Dental
04.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in l provider availability and scheduling loads.
- Explained treatment procedures and instructed patients on home care guidelines.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
Registered Dental Assistant
Hilde Family Dentistry
01.2023 - 04.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
Disability Employment Consultant
Washington Vocation Services
05.2021 - 09.2022
- Interviewed participants and other supports to determine interests, desires, barriers and skills.
- Evaluated program effectiveness regularly using data-driven metrics that analyzed both qualitative feedback from participants as well as quantitative measures such as placement rates or duration until stable employment was obtained after program completion.
- Navigated complex disability benefits systems on behalf of clients, assisting them in understanding their rights and ensuring that employment goals did not conflict with financial assistance programs.
- Collaborated with local employers to create employment opportunities for disabled clients, fostering strong relationships within the community.
Optician
Cascadia Eye Care
06.2019 - 09.2021
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eye wear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Lead Certified Massage Therapist
Proactive Chiropractic
09.2012 - 09.2018
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Strengthened client relationships through exceptional communication skills and empathetic listening.
- Improved post-surgery recovery time through therapeutic lymphatic drainage massages.
- Enhanced athletic performance with pre-and post-event sports massages.
- Evaluated the effectiveness of nutrition interventions, making recommendations for improvement and best practices based on data analysis.
- Improved client nutritional outcomes by developing personalized meal plans tailored to individual needs.
Education
Massage Therapy Diploma With Honors - Medical Massage Therapy
North Coast Medical Training Academy
Kent, OH06.2006
High School Diploma -
James A. Garfield High School
Garrettsville, OH06.1997
Skills
- Multitasking Competence
- Time Management Capabilities
- Electronic Charting
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Complaint Handling
- Attention to Detail
- Ethics and Professionalism
Addition Information:
I have been working in the medical field since 1999. From working in various therapies with disabled children to assisting with podiatric surgeries and designing window displays for Este Lauder brand stores. Within my massage career I also became an Aveda makeup artist, and self taught myself HTML while healing a broken pelvis after a rather bad car accident in my early 20's (which I sadly forgot, as I did not have the opportunity to use it. I was nonetheless very proud of myself at the time, knowing I have the capability.)
I love my pets and am a ravenous learner. I like studying languages and just learning in general, if I could get paid to go to school for the rest of my life, I would!
In my spare time I enjoy DIY projects, video games, fixing my own vehicle, rock hunting, hiking and sculpting/painting. My interests are vast which makes it very easy for me to quickly make connections with individuals, earning trust in fairly short order.
If you have any questions for me regarding pre September 2018 in my work history, please feel free to contact me.
Timeline
Registered Dental Assistant
Alpine Dental
04.2024 - Current
Registered Dental Assistant
Hilde Family Dentistry
01.2023 - 04.2024
Disability Employment Consultant
Washington Vocation Services
05.2021 - 09.2022
Optician
Cascadia Eye Care
06.2019 - 09.2021
Lead Certified Massage Therapist
Proactive Chiropractic
09.2012 - 09.2018
Massage Therapy Diploma With Honors - Medical Massage Therapy
North Coast Medical Training Academy
High School Diploma -
James A. Garfield High School