Shannon Lloyd
Harpers Ferry,IA
Summary
Dynamic Business Office Manager with a proven track record at Northgate Care Center, excelling in financial administration and staff training. Enhanced decision-making through accurate financial reporting and streamlined operations, while fostering strong relationships and ensuring compliance. Recognized for optimizing workflows and improving office efficiency, contributing to overall organizational success.
Overview
24
24
years of professional experience
Work History
Business Office Manager
Northgate Care Center
01.2017 - Current
- Managed staff scheduling to ensure adequate coverage and efficient office operations.
- Implemented compliance monitoring processes to adhere to regulatory standards.
- Developed financial reports for management review, enhancing decision-making accuracy.
- Streamlined office operations by optimizing workflow and reducing bottlenecks.
- Executed policy implementation initiatives to align with organizational goals.
- Monitored office inventory levels, ensuring timely reordering of supplies.
- Created efficient filing systems that improved document retrieval and management.
- Reviewed financial statements for accuracy, ensuring transparency and accountability.
Debt Collection Specialist
Pinnacle Financial Group
01.2002 - 04.2012
- Advised clients on best practices for managing their accounts receivable portfolio to minimize future delinquencies effectively.
- Mitigated potential legal issues by ensuring strict adherence to federal and state regulations governing debt collections.
- Reduced time spent on manual tasks by automating routine processes in the collection management system.
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
- Increased recovered funds by initiating skip tracing efforts when locating hard-to-find debtors proved challenging.
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
- Maximized revenue recovery through thorough investigation of debtor accounts for any discrepancies or errors in billing records.
Education
High School Diploma -
Waukon High School
Waukon, IASkills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Employee onboarding
- Office management
- Credit and collections
- Records management
- Relationship building
- Administrative support
- Business operations management
- Document management
- Expense reporting
- Scheduling and calendar management
- Financial administration
Timeline
Business Office Manager
Northgate Care Center
01.2017 - Current
Debt Collection Specialist
Pinnacle Financial Group
01.2002 - 04.2012
High School Diploma -
Waukon High School