SHANNON L. MONROE
Cash Handler (Foreworker Upgrade)
San Leandro,CA
Summary
To associate myself with an established firm where my technical skills and experience will benefit myself and enhance the future of the company.
Overview
31
31
years of professional experience
8
8
years of post-secondary education
Work History
Cash Handler
BART
06.2015 - Current
- Performs duties related to servicing of computer-controlled and electro-mechanical automated fare collection equipment and collecting; sorting and counting of cash and change from automatic fare collection equipment; maintains records related to these activities; and performs related duties as assigned
- Duties include loading readied cash carts from the vault onto armored trucks for use in servicing fare collection and change equipment; pushes cash carts to and from armored trucks and stations; collects and replenishes monies in electronic fare collection equipment; replenishes ticket inventories; provides light fingertip maintenance on fare collection equipment in accordance with District guidelines and accurately records all data per required procedures; reporting equipment malfunction or service required to supervisor; escorts maintenance personnel to malfunctioning fare collection equipment and provides access; unloads monies collected onto sorting tables for separation and counting; separates bills from coins; lifts and loads coins into automatic coin filling equipment; refills currency/coin dispensers; checks empty money containers for faulty conditions; performs light fingertip maintenance on filling equipment; sorts and separates bent, mutilated or foreign coins; records coin denomination count from meter display; prepares and balances imprest filling record or other control-related paperwork; accounts for cash received; records counting/sorting equipment meter readings on coin counting record for each money container collected; prepares and balances daily records; prepares daily vault count of monies held in vault and compares total with foreworker’s count; records and verifies fare collection report; verifies and processes passenger refund claims; assists with the processing and shipment of tickets
Account Manager / Contract Sales
Orkin
09.2010 - 04.2012
- Maintained and developed existing and new customers through ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth and customer satisfaction
- Effectively inspected job sites to assess customers’ needs
- Prepared presentations and proposals for customers
- Average sales of $8,000 per month
- Traveled throughout Alameda and Contra Costa Counties
Special Seller & Bingo Caller
BCD&R
01.1994 - 01.2015
- Provided customer service including sale of paper products to players
- Liaison between customers and management
- Managed accounts receivables, payables, monthly billings and account reconciliations
- Supervised crowd control safety (up to 400 people) in a gambling environment, as well as implementing safety rule compliance with the police and fire codes
- Developed and coordinated events and vendor selections
- Team Facilitator of 25 employees
Executive Assistant
Accident Case Experts
01.1997 - 01.2006
- Developed and implemented operational systems to reduce lead-time and expedite processing of client accounts
- Analyzed methods for processing claims by designing a spreadsheet to benchmark industry practices and presented recommendations to firm principals
- Designed and maintained spreadsheets to analyze historical data for performance reporting of claims, as well as, recommendations for a high-level metrics reporting system
- Coordinated meetings and provided supplemental project management assistance for ongoing projects
- Managed general office operations, including maintaining the executive calendar, travel arrangements, conference room scheduling and the client database
- Oversaw supply requisitioning, equipment maintenance, repairs and purchases while monitoring the office budget
- Provided back up to receptionist answering 50+ calls on a multi-line phone system
Education
Diploma - undefined
St. Joseph Notre Dame
Alameda, CAGeneral Education - undefined
Peralta College
Oakland, CA 01.1998 - 01.2006
Skills
MS Office Suites
10-key – by touch
Event Planning
Site & Facilities Management
Budget Preparation & Evaluation
Research & Contract Preparation
Timeline
Cash Handler
BART
06.2015 - Current
Account Manager / Contract Sales
Orkin
09.2010 - 04.2012
General Education - undefined
Peralta College
01.1998 - 01.2006
Executive Assistant
Accident Case Experts
01.1997 - 01.2006
Special Seller & Bingo Caller
BCD&R
01.1994 - 01.2015
Diploma - undefined
St. Joseph Notre Dame