Shannon Lobato
Colorado Springs,Co.
Summary
Highly dedicated, reliable, and personable professional with progressive experience in high-volume, fast-paced hospital settings. Talented multitasker with demonstrated expertise in managing heavy workloads, excellent telephone and customer service skills, and commitment to quality, accuracy, and efficiency. Outstanding communicator able to establish a strong rapport with diverse patient populations and set individuals at ease with a calming demeanor. Exceptionally organized with proven abilities in maintaining records with utmost confidentiality. Currently looking for a position with a facility that acknowledges hard work and ability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Secretary
Matthews Vu Medical center
Medical Billing Call Center
Cardon Outreach
Customer Support Representative
Add Staff Inc.
Non-Clinical Representative Call Center
Care Core National
Early Intervention Service Coordinator
Resource Exchange
Imaging scheduler
On point Imaging and urgent care
01.2023
Colorado Springs Dermatology institute
01.2023
Rocky Mountain Pediatric Endocrinology
01.2023
Administrative Assistant
Insight Services
01.2018
- Carried out several administrative duties under the supervision of Practice Manager
- Follow HIPPA regulations in completing assigned tasks
- Performed data entry, filing, typing, and scanning tasks
- Managed inbound and outbound calls
- Delivered proactive support to the Practice Manager in resolving billing issues
- Maintained a professional approach while receiving and guiding visitors
- Ensured utmost accuracy and confidentiality while maintaining sensitive health records.
Patient Scheduling
Associates in Gastroenterology/CSHP
01.2017
- Utilized Group Cast and All Script to schedule patients for over 50 physicians across 8 locations
- Managed non-clinical guide with more than 50 Health Plans, including updates as needed
- Processed insurance claims and created payment plans
- Enhanced customers’ experience by delivering exceptional services while communicating through email, over the phone, or in person
- Supported patients in obtaining financial assistance, while developing nonclinical precertification outpatient procedures and interpreting EOB.
Front Desk Medical Receptionist
Colorado Orthopedic Of Excellence
01.2024 - Current
- Provided vital support during peak hours by efficiently handling check-ins, and appointment scheduling duties.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Reduced patient wait times by effectively managing schedules for multiple PT and OT providers.
Outgoing Referral Coordinator
Colorado Springs Orthopedic Group
01.2019 - 01.2022
- Demonstrated multitasking skills in coordinating referral appointments, submitting referral forms to health records, responding to phone calls, and authenticating insurance information
- Maintained 100% of outgoing referrals for all current doctors based on the level of emergency
- Leveraged professional attitude as well as clerical expertise in timely completing assigned tasks with maximum quality delivery
- Fostered relationships with diagnostic centers to facilitate urgent scheduling of different tests.
Education
B.A. - Children’s Studies: Early Childhood Education Learning Environment
Eastern Washington University
Skills
- Patient Relations
- Record Management
- Workflow Control
- Time Management
- Data Entry
- Billing & Scheduling
- Cross-functional Collaboration
- Teamwork
- Appointment Scheduling
Certification
Certified Billing/Coding Specialists, Ashworth College, 2024
Timeline
Front Desk Medical Receptionist
Colorado Orthopedic Of Excellence
01.2024 - Current
Imaging scheduler
On point Imaging and urgent care
01.2023
Colorado Springs Dermatology institute
01.2023
Rocky Mountain Pediatric Endocrinology
01.2023
Outgoing Referral Coordinator
Colorado Springs Orthopedic Group
01.2019 - 01.2022
Administrative Assistant
Insight Services
01.2018
Patient Scheduling
Associates in Gastroenterology/CSHP
01.2017
Secretary
Matthews Vu Medical center
Medical Billing Call Center
Cardon Outreach
Customer Support Representative
Add Staff Inc.
Non-Clinical Representative Call Center
Care Core National
Early Intervention Service Coordinator
Resource Exchange
B.A. - Children’s Studies: Early Childhood Education Learning Environment
Eastern Washington University
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