Shannon Lockwood

• Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
• Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
• Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
• Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
• Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
• Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
• Maintained accurate medical and dental records by documenting important patient data.
• Applied fluoride to protect patients' teeth from decay.
• Improved patient oral health by providing thorough dental cleanings and assessments.
• Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
• Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
• Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
• Screened patients for signs of oral cancer during routine examinations, promoting early detection and intervention when necessary.
• Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
• Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
• Administered local anesthesia as needed for dental procedures, ensuring patient comfort throughout the process.
• Performed preventive maintenance on dental equipment and resolved malfunctions by troubleshooting.
• Developed individualized treatment plans to address specific patient needs and concerns.
• Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
• Counseled patients on nutritional choices impacting their oral health while developing customized dietary recommendations based on individual needs.
• Carried out advanced periodontal dental cleaning services.
• Participated in community outreach events promoting oral health awareness and offering free dental screenings to underserved.
• Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
• Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
• Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
• Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
• OSHA certification yearly.
• Managed and complied to OSHA standards in the office.
• CPR certification yearly
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

I worked as a front desk receptionist at my dental office, one day a week. The other 3-4 days I was the dental hygienist.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Resolved customer problems and complaints.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

I worked at Chicago Dog while working at the hotel during the summers in high school and some of college.

• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Packaged and stored food products following proper handling and preservation methods.
• Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
• Organized and re-stocked various stations and self-service items.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
• Supported kitchen team by being responsive and pitching in to complete tasks.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Guaranteed customer satisfaction by quickly delivering orders.
• Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
• Lifted and carried heavy materials.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Performed cash, card and check transactions to complete customer purchases.

I worked at Hotel Plaza Real as a summer job during high school and college.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Maintained an organized front desk area that contributed to smooth operations and professional appearance.
• Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
• Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
• Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
• Completed late check-ins and directed guests to rooms and facilities.
• Kept accounts in balance and ran daily reports to verify totals.