Shannon Logan

• Processed customer transactions efficiently using point-of-sale systems
• Assisted customers with service selections and answered inquiries to enhance satisfaction
• Maintained cleanliness and organization of work area to ensure a welcoming environment
• Collaborated with team members to streamline service operations during peak hours

*Provider Education regarding Commercial, Medicare, and Medicaid lines of business

*Roster confirmation

*Claims Resolution

*Routine touch base meetings

*Quarterly meetings

*Credentialing and contracting updates

*Managing Inpatient and ancillary payment appendices for FL, TN, IN, and MI as well as base appendices

*Work closely with legal and vetting administration to ensure contract language and fees are up to date and accurate

*Provide support for coding research, network and contracting support as needed

• Managed contract negotiations to ensure compliance with organizational policies and legal requirements
• Developed and implemented strategic initiatives to enhance contract management processes
• Collaborated with cross-functional teams to optimize vendor relationships and improve service delivery
• Led training sessions for staff on best practices in contract administration and compliance standards

• Facilitated communication between providers and internal departments to resolve issues effectively
• Managed provider inquiries, ensuring timely and accurate responses to support relationships
• Coordinated training sessions for new providers on system usage and compliance requirements
• Developed and maintained comprehensive provider resource materials to enhance understanding of protocols