Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shannon Long

Jacksonville

Summary

Detail oriented Restaurant Supervisor excelling in bar operations and conflict resolution. Experienced in staff scheduling and inventory management, I successfully helped develop unique events that boosted sales and enhanced guest experiences. Committed to leading teams to deliver exceptional service in high-pressure environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Lemon Bar
02.2024 - Current
  • Interviewed, selected, trained, and supervised staff.
  • Assisted in development and implementation of new menus.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Helped develop unique events and special promotions to drive sales.
  • Monitored inventory of beer/liquor and purchased orders to maintain adequate stock levels.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Bartender

The Brix Taphouse/Ritz
02.2021 - 02.2024
  • Set up and maintained appropriate stock levels for bar.
  • Cleaned, organized and replenished supplies to maintain bar appearance.
  • Checked identification before serving alcohol.
  • Crafted specialty cocktails following complex recipes.
  • Operated POS systems and managed bar tabs.
  • Used beer, wine and cocktail knowledge to make recommendations.
  • Balanced efficiency with exceptional service to manage guests in high-volume environment.

Host/Food Runner/Server

Seasons 52
02.2014 - 02.2021
  • Maintained seating charts to optimize station rotations.
  • Worked with large groups to execute special events to schedule.
  • Delivered food from kitchen to dining room tables to assist wait staff during peak hours.
  • Assisted with packing and organizing take-out orders, delivering to waiting guests.
  • Communicated food orders to chefs, paying attention to special requests regarding food allergies.
  • Processed credit card transactions, gift cards and cash payments.
  • Advised customers on proper wine and liquor pairings for different foods.
  • Managed orders and payments with POS system.

Education

High School Diploma -

Creekside High School
Jacksonville, FL
05-2010

Skills

  • Staff scheduling
  • Conflict resolution
  • Point of sale POS software
  • Bar operations
  • Team leadership
  • Inventory management

Certification

  • ServSafe Food Handler's Certification

Timeline

Restaurant Supervisor

Lemon Bar
02.2024 - Current

Bartender

The Brix Taphouse/Ritz
02.2021 - 02.2024

Host/Food Runner/Server

Seasons 52
02.2014 - 02.2021

High School Diploma -

Creekside High School

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