SHANNON LOTT
Trussville,AL
Summary
Insightful Information Technology Manager with 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
20
20
years of professional experience
Work History
IT Manager
BL Harbert International LLC
3 2023 - 10.2023
- Assist with the management of project I.T. Administrators in overseeing and supporting all project I.T. operations and needs
- Assist with the deployment and decommissioning of International Group projects
- May require short-term travel to International project locations
- Perform all levels of I.T. support for the company’s Support Desk
- Assist with break/fix tickets if Service Level Agreements (SLAs) are not being met
- Assist in the deployment of Birmingham's new users if SLAs are not being met
- Assist with the training and development of the Support Desk
- Assist with managing the International Group’s Unified Communications solution
- Assist with managing the International Group’s Mobile Device Manager
- Assist other International Group I.T. leadership in communicating with Corporate I.T. and other outside entities.
- Assist in I.T. procurement
- Manage I.T. inventory
- Assist appropriate team members with the following systems;
- I.T. infrastructure for the entire International Group
- Servers, SANs, network equipment, phones, battery backups, conference rooms, etc.
- Computer Imaging
- International Group disaster recovery
- Assist with the management of dozens of Terabytes of data both production and archive
- Assist with the management and audit of data access control lists
- Assist with Developing Standard Operating Procedure documents to add to available resources for the Support Desk
- Assist and/or manage special projects
- Perform predefined weekly/monthly maintenance tasks
- Required Traits:
- Ability to maintain a current United States security clearance
- Ability to maintain a current and valid United States passport
- Maintaining corporate standards on security and processes in all actions
- Expanded availability to meet deliverables outside of regular business hours
- Clear and effective communicator
- Effective time management
- Ability to work under stressful situations Must be able to lift up to 60lbs unaided
- Understand and respect BLHI Logistics Center safety regulations
- Ability to think critically and perform advanced problem-solving
- Be an ambassador of BL Harbert’s culture in both U.S. and international environments
Head of IT
Eissmann Automotive NA Inc
10 2015 - 10 2022
- Responsible for local IT Operations in accordance with the IT Group
- Responsible for the installation of laptops, PCs, Printers, Scanners, and Thin Clients
- Support for Users in all IT-related disciplines; Domain Management • Commissioning of Switches; network Port Patching; troubleshooting in case the network is down
- Support the introduction of new production processes; integration of Production IT Processes
- Lead IT department’s operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources
- Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, card access systems, facility security systems, SAP/ERP systems, ADP hand punch readers, servers, PCs, operating systems, hardware, software, peripherals, and Office Automation equipment
- Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems
- Oversee provision of end-user services, including help desk and technical support services
- Work with employees to define business and systems requirements for new technology implementations
- Keep current with the latest technologies
- Manage financial aspects of the IT department, including purchasing, budgeting and budget review
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives
- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision
- Negotiate and administer vendor, outsourced, and consultant contracts and service agreements
- Practice asset management for IT hardware, software, and equipment
- Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities
IT Administrator
Gestamp Alabama
01.2014 - 10.2015
- Provide support to desktop/laptop equipment at assigned locations for hardware/software installations, maintenance, tests, and upgrades.
- Execute daily processes according to policy (backups, reports, documentation, and daily routines)
- Identify, track, and manage technology-related issues via the available service desk tools.
- Work closely with the IT team to solve issues and improve systems performance at assigned locations.
- Ensure the accuracy of information and data available to end-users.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types
IT Coordinator
Jefferson County Committee for Economic Opportunity
05.2007 - 10.2010
- Managed LAN and Wan networks.
- Planned and implemented Agency-wide remote access strategy.
- Installed, assembled, and configured computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware, including equipment for computer-telephone interface.
- Installed and maintained network systems and related peripheral equipment; performed basic network administration and security functions, ensuring system integrity and security.
- Acted as a technical resource in assisting users to resolve problems with equipment and data.
- Managed the day to day operations of the helpdesk and desk side support staff.
Server Administrator
The Martin Law Firm, LLC
09.2007 - 10.2010
- Windows Server 2003 administration including Exchange 2003, Outlook Web Access, and Outlook Client administration (3-5 users).
- Fastteks - Hardware and Software support including virus eradication, Server administration and repair (Exchange, Outlook, Server 2003, Server 2008), In-home pc, break-fix, and warranty repair.
IT Helpdesk Assistant Manager
Hyundai Motor
10.2003 - 05.2007
- Managed all aspects of the HMMA Helpdesk including ticket completion and adherence to HMMA Helpdesk policies and procedures.
- Microsoft Outlook Client and OWA support helping end users setup clients and ensure Microsoft Internet Explorer was setup properly for the Web Access Client.
- (Over 1500 Clients).
- Level 3 technical problem determination regarding seemingly unsolvable pc, laptop, server and network issues.
- Monitor GWI (Helpdesk Ticketing Software) system to ensure compliance to SLAs and priorities.
- Identified, researched, and resolved technical problems or notified appropriate IT personnel of any problems not resolved immediately.
- Collected surveys pertaining to Helpdesk performance and customer service.
Education
Bachelor of Science - Industrial Technology
Alcorn State University
Lorman, MS05.1998
High School Diploma - College Prep
Grenada High School
Grenada, MS05.1993
Skills
- Active Top Secret Security Clearance
- Windows OS Experience
- Unix/Linux Experience
- MS Office Suite including O365
- Citrix
- AS400
- Microsoft Exchange
- Apple OS X
- Active Directory
- Networking
- SQL
- Data management
- Team leadership
- Budgeting
- Self-motivated
- Strong verbal communication
- Project management
- Conflict resolution
- Process implementation
- Extremely organized
- Staff development
- Management Experience
- Maintenance
- Organizational Skills
- Detail Oriented
- IT Infrastructure
- End-User Training
- Planning
- Software Applications
- Excellent Communication Skills
Timeline
IT Administrator
Gestamp Alabama
01.2014 - 10.2015
IT Coordinator
Jefferson County Committee for Economic Opportunity
05.2007 - 10.2010
Server Administrator
The Martin Law Firm, LLC
09.2007 - 10.2010
IT Helpdesk Assistant Manager
Hyundai Motor
10.2003 - 05.2007
IT Manager
BL Harbert International LLC
3 2023 - 10.2023
Head of IT
Eissmann Automotive NA Inc
10 2015 - 10 2022
Bachelor of Science - Industrial Technology
Alcorn State University
High School Diploma - College Prep
Grenada High School
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