Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Lovelace

Reidsville,NC

Summary

Accomplished hospitality professional with a proven track record at Nikki’s Family Restaurant, enhancing customer satisfaction and streamlining operations. Expert in hospitality service expertise and cash handling, I significantly increased sales by upselling and resolving complaints efficiently. Known for exceptional customer service and maintaining high cleanliness standards, I lead teams to excel in high-volume dining environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server

Sanitary Cafe
08.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Head Server

Ronni’s Family Restaurant
03.2018 - 08.2024
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Supervised server staff and simultaneously served personal section of tables.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.

Manager

Nikki’s Family Restaurant
05.2017 - 10.2018
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Manager

Farmhouse Family Restaurant
03.2014 - 08.2017
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.

Head Server

Sanitary Cafe
10.2009 - 05.2014
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.

Education

Associate Of Applied Business - Business Management

Rockingham Community College
Wentworth, NC
08.2016

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • High-volume dining

Certification

Servesafe

Timeline

Server

Sanitary Cafe
08.2024 - Current

Head Server

Ronni’s Family Restaurant
03.2018 - 08.2024

Manager

Nikki’s Family Restaurant
05.2017 - 10.2018

Manager

Farmhouse Family Restaurant
03.2014 - 08.2017

Head Server

Sanitary Cafe
10.2009 - 05.2014

Associate Of Applied Business - Business Management

Rockingham Community College

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Shannon Lovelace