Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AccountManager
Shannon Jones

Shannon Jones

Office Manager
Little Chute,WI

Summary

Meticulous Office Administrator with proven performance in streamlining office protocols and skilled in communication and collaboration for best-in-class service. Personable detail-oriented team player with exceptional listening and critical thinking skills. Offering these skills and strong work ethic.

Overview

8
8
years of professional experience

Work History

Office Manager

Certified Professional Restoration
Appleton, WI
04.2022 - Current
  • Maintained computer and physical filing systems. Managed files and records for customers and instituted new safety procedures to prevent breaches or misuse of financial and private data.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports. Added documents to file records and created new records to support customer needs. Scanned documents and saved in database to keep records of essential organizational and customer information.
  • Evaluated source documents to locate information needed for each data entry field. Accurately handled data entry and job costing for clients into company-based software. Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Oversaw office inventory and job supply activities by ordering and requisitions and stocking and shipment receiving.
  • Completed bi-weekly payroll calculations and job labor costs for 18-20 employees. Reviewed and maintained employee records to verify correct pay each pay period. Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Restructured and standardized office procedures and processes to increase communication, performance, and efficiency. Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Continued front desk duties and assisted with various tasks whenever employee was absent or at lunch. Performed billing, collection, and reporting functions for office. Provided general office administration, correspondence, filing, and spreadsheet development.
  • Tracked job revenue and expenditures and reconciled accounts to maintain high accuracy. Applied mathematical abilities to calculate and check figures in accounting systems. Maintained records and logs of work performed and materials and equipment used. Created all reports to verify completed projects met approved time, quality and cost estimates.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset. Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities. Coached employees through day-to-day work and complex problems.
  • Established office workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Delegated tasks to administrative support staff when available to organize and improve office efficiency.
  • Mentored office employees on proper administrative procedures and how to use programs such as CA, Word, Excel, Outlook, Company Web and Access, keeping operations consistent and efficient for maximum performance.
  • Initiated and maintained confidential employee information and records. Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Answered customer telephone calls, collecting vital information while being professional, calm, and caring. Relayed information and facilitated communication between estimators and customers. Delivered exceptional customer service and primary customer support to every customer by leveraging extensive knowledge of damage mitigation procedures and services, responding to customer requests for services and company information, directing customers to outside resources as necessary, and creating welcoming, positive experiences. Managed multi-line phone system, managed incoming and outgoing mail, fax, and electronic mail correspondence by recording accurate messages for distribution to staff, transferring callers to appropriate department or staff member, forwarding messages, and properly distributing all incoming and outgoing communications to promote quicker response to customer inquiries.
  • Interacted with emotional or difficult customers through application of superior conflict resolution and problem-solving skills. Offered assistance and advice to customers, paying attention to detail and special needs. Maintained high customer satisfaction by addressing customer needs and resolving concerns.
  • Provided limited tech support and equipment management support to all employees. Learned, then managed and maintained MDM service for company cell phones.
  • Demonstrated professionalism, respect, friendliness, and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently, with absolutely no training, specification of duties, or preparation.

Marketing Associate/Office Administrative Assistant

Certified Professional Restoration
Appleton, WI
06.2020 - 04.2022
  • Built new marketing program from scratch, creating database of new clients to refer work to CPR. Implemented new Customer Relationship Management software and developed new ways of utilizing it for maximum efficiency. Prospected continuously for new potential clients, researched and confirmed potential clients, and established new accounts through cold calling and personal visits.
  • Visited client locations to boost brand awareness and generate referrals, demonstrate product offerings, and propose strategic solutions for their customers’ diverse needs. Begun fostering lasting relationships with clients through effective communication, honesty, trust, and professional demeanor. Followed up with clients after completed referrals to assess satisfaction and resolve technical or service concerns.
  • Performed ongoing analysis to advance future marketing strategies and resolved problems to drive sales. Devised marketing plans using digital strategies, print advertising and word of mouth tactics. Evaluated target market research and adjusted strategy to address competitive influences and changing market. Kept all campaigns and marketing collateral in line with branding and focused on target clients.
  • Performed and coordinated art and graphics creation for effective merchandising. Generated dynamic marketing content and communication tools for promotional campaigns. Created professional business correspondence, spreadsheets and presentations for both marketing and office applications.
  • Completed outbound calls and emails to develop and maintain strong working relationships with insurance clients within assigned territory, advising on progress of mutual customer projects to create effective and valuable dialogue.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions. Prioritized tasks and projects to meet tight deadlines. Contributed ideas and offered constructive feedback at weekly sales and training meetings. Performed required travel for training and scheduled events.
  • Answered customer telephone calls, collecting vital information while being professional, calm, and caring. Relayed information and facilitated communication between estimators and customers. Delivered exceptional customer service and primary customer support to every customer by leveraging extensive knowledge of damage mitigation procedures and services, responding to customer requests for services and company information, directing customers to outside resources as necessary, and creating welcoming, positive experiences. Managed multi-line phone system, incoming and outgoing mail, fax, and electronic mail correspondence by recording accurate messages for distribution to staff, transferring callers to appropriate staff member, and properly forwarding or distributing all incoming and outgoing communications to promote quicker response to customer inquiries.
  • Maintained computer and physical filing systems. Managed files and records for customers and instituted new safety procedures to prevent breaches or misuse of financial and private data.
  • Managed filing system, entered data and completed other clerical tasks. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports. Added documents to file records and created new records to support customer needs. Scanned documents and saved in database to keep records of essential organizational and customer information. Maintained detailed administrative processes and procedures to drive efficiency and accuracy in programs such as CA, Word, Excel, Outlook, Company Web and Access, keeping operations consistent and efficient for maximum performance.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Continually sought methods for improving daily operations, recordkeeping, and data entry for increased productivity. Implemented new processes to streamline efficiency and clarity.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources, accounting, operations, and facility management.
  • Maintained clean and attractive office and reception area to promote positive, professional environment for clients.
  • Organized logistics and materials, updated and printed tracking spreadsheets with latest job and sales information, and took detailed notes for each meeting.

Office Administrative Assistant

Certified Professional Restoration
Appleton, WI
11.2016 - 06.2020
  • Answered customer telephone calls, collecting vital information while being professional, calm, and caring. Relayed information and facilitated communication between estimators and customers. Delivered exceptional customer service and primary customer support to every customer by leveraging extensive knowledge of damage mitigation procedures and services, responding to customer requests for services and company information, directing customers to outside resources as necessary, and creating welcoming, positive experiences. Managed multi-line phone system, incoming and outgoing mail, fax, and electronic mail correspondence by recording accurate messages for distribution to staff, transferring callers to appropriate staff member, and properly forwarding or distributing all incoming and outgoing communications to promote quicker response to customer inquiries.
  • Interacted with emotional or difficult customers through application of superior conflict resolution and problem-solving skills. Offered assistance and advice to customers, paying attention to detail and special needs. Maintained high customer satisfaction by addressing customer needs and resolving concerns.
  • Maintained computer and physical filing systems. Managed filing system, entered data and completed other clerical tasks. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports. Added documents to file records and created new records to support customer needs. Scanned documents and saved in database to keep records of essential organizational and customer information. Maintained detailed administrative processes and procedures to drive efficiency and accuracy in programs such as CA, Word, Excel, Outlook, Company Web and Access, keeping operations consistent and efficient for maximum performance.
  • Composed and proofread memos, letters, and reports to verify error-free communication.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources, accounting, operations, and facility management.
  • Maintained clean and attractive office and reception area to promote positive, professional environment for clients.
  • Organized logistics and materials, updated and printed tracking spreadsheets with latest job and sales information, and took detailed notes for each meeting.
  • Filled in as job technician, carpet cleaner, or painter as necessary to help with operations understaffing.
  • Demonstrated professionalism, respect, friendliness, and willingness to help wherever needed.

Job Technician/ Professional Carpet Cleaner/Painter

Certified Professional Restoration
Appleton, WI
09.2014 - 11.2016
  • Provided exceptional service for each customer to achieve complete satisfaction. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. Worked flexible on-call hours: night, weekend, and holiday shifts. Performed duties in accordance with highest industry standards, policies, and regulatory guidelines to promote safe working environment and extraordinary results.
  • Cleaned home carpets, tile, grout, area rugs, mattresses, and upholstery. Identified and analyzed customer concerns about stains and damage to anticipate needs and build lasting relationships.
  • Cleaned and restored interiors of buildings damaged by fire, water, smoke, mold, and biohazardous materials, using latest techniques and equipment to complete damage mitigation and restoration to highest standards. Inspected damaged properties and contents to prepare job action plan. Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, structure, and upholstery. Worked safely in disaster environment by adhering to company and quality procedures. Completed demolition of damaged structure materials to prepare for new construction. Maintained proper handling, storage, mixing, and application procedures when working with detergents, solvents, and chemicals.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, compound, caulk, and other materials. Prepared trim, walls, and ceilings for painting by cleaning, smoothing, and priming. Protected surfaces from damage and spills by using drop cloths prior to and during painting. Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls. Operated power sprayers, brushes, spray guns, and paint rollers to paint or stain surfaces.
  • Mixed and matched paints and stains and employed varied application techniques as needed for customer specifications.
  • Maintained clean and hazard-free work environment at all times. Thoroughly cleaned job site when finished at each job.

Education

Arizona Western College
Yuma, AZ

Skills

  • Adaptable and Resilient
  • Records Organization and Management
  • Verbal and Written Communication
  • Policy and Procedure Modification
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Customer and Client Relations
  • Microsoft Office Proficient
  • Process and Apply New Concepts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Office Manager

Certified Professional Restoration
04.2022 - Current

Marketing Associate/Office Administrative Assistant

Certified Professional Restoration
06.2020 - 04.2022

Office Administrative Assistant

Certified Professional Restoration
11.2016 - 06.2020

Job Technician/ Professional Carpet Cleaner/Painter

Certified Professional Restoration
09.2014 - 11.2016

Arizona Western College

Similar Profiles

CREATE PROFILE
Shannon JonesOffice Manager