Shannon Lowery
Cambridge,Ohio
Overview
11
11
years of professional experience
Work History
Director of Operations
PrimeCare of Southeastern Ohio, Inc.
Zanesville, OH
07.2023 - Current
- Responsible for day-to-day operations of multiple family medicine practices and a pediatric practice
- Establish and monitor business processes to ensure effective and efficient operations
- Establish productivity standards relative to volume and accuracy
- Provide leadership for overall direction, coordination, implementation, execution, of specific projects ensuring consistency with organizational strategy, commitments and goals
- Coach and mentor personnel to enhance professional knowledge
- Develop and offer recommendations to drive operational change
- Monitor accounts receivable and budgets
- Implement and monitor budgets for each clinic
- Facilitate all hiring, discipline, terminations, and work improvement plans
- Define, implement, and revise all corporation policies
- Assist with recruitment and onboarding of physicians and advanced practice providers
- Ensures patient satisfaction, including troubleshooting when there is a patient complaint and developing process improvements to prevent recurrences.
- Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other local, state and federal regulations
Practice Management Supervisor
Memorial Health System
Marietta, OH
04.2019 - 06.2023
- Provide daily leadership for OB/GYN practices
- Oversee general operations of physician clinics including purchasing, performance evaluations, payroll process, and practice management
- Process biweekly payroll
- Assists in managing salary and expense budgets
- Monitor and report physician wRVU, financial and productivity performance against benchmarks
- Staff clinics and adequately cover all locations
- Support and validate standard work for clinical and clerical staff
- Collaborate with other hospital departments to ensure open communication and accuracy of processes and operation
- Complete probationary and yearly evaluations provide feedback that enables professional growth
- Monitor/approve employee vacation and provider PTO requests
- Set and track yearly goals revolving around growth, patient satisfaction, employee satisfaction, & other KPI's
- Manage patient billing issues and questions
- Assist with patient and employee concerns and complaints
- Ensure compliance in all aspects set forth by accrediting body
- Adhere to all hospital policies
- Update clinic specific policies
- Support staff and physicians with daily, weekly, and monthly feedback/rounding
- Collaborate with management on marketing strategies to increase sales and gross profit
- Assist with recruitment, interviewing, and onboarding new employees
Human Resources Specialist- Employee Relations
Memorial Health System
Marietta, OH
02.2016 - 03.2019
- Collaborated with leadership to provide guidance and resolution to employee relation matters
- Handled employee complaints and initiated investigations
- Partnered with HR team to communicate company standards and policies
- Oriented new hires and new leaders on personnel polices and procedures
- Assisted with leave of absence process and short-term disability questions/administration
- Monitored employee performance evaluations
- Assisted with employee disciplinary and termination process
- Process and respond to unemployment requests and attend hearings
- Process FMLA and short term disability for provider group
- Established and maintained trusted relationships around organization to optimize business and employee experience
- Safeguarded human resource information, maintaining employee confidence and protecting operations
Human Resources Officer
Guernsey County Job & Family Services
Cambridge, OH
09.2013 - 02.2016
- Posted open positions, conducted interviews with the leadership team, and assisted with the selection process
- Conducted new hire orientation and annual employee training
- Prepared documents for leadership
- Administered employee benefit process and assisted with staff questions and inquiries
- Assisted with processing Workers Compensation claims and FMLA
- Monitored employee's probationary and yearly performance evaluations
- Processed wage increases, promotions, and demotions of all agency staff
- Updated and maintained agency policies and procedures
- Maintained all personnel and medical files
- Assisted management with civil service laws and rules, agency procedure/policy, compliance with local, state, and federal laws
- Problem solved and assisted with employee issues and concerns
- Coordinated events to keep up agency morale and promote teamwork
- Arranged required trainings for staff and maintained the records
- Scheduled meetings
- Other duties as assigned
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT03.2025
Bachelor of Arts - Human Resources Management
Ashford University
Clinton, IA10.2011
Associate of Applied Science - Social Work
Washington State Community College
Marietta, OH11.2008
Skills
- Operations Oversight
- Process Improvements
- Strategic Planning
- Cost Control
- KPI Tracking
- Financial Oversight
- Hiring and Onboarding
- Human Resources
- Employee Relations
- Employee Coaching and Motivation
Accomplishments
Lean Six Sigma- Yellow Belt
Timeline
Director of Operations
PrimeCare of Southeastern Ohio, Inc.
07.2023 - Current
Practice Management Supervisor
Memorial Health System
04.2019 - 06.2023
Human Resources Specialist- Employee Relations
Memorial Health System
02.2016 - 03.2019
Human Resources Officer
Guernsey County Job & Family Services
09.2013 - 02.2016
MBA - Business Administration
Western Governors University
Bachelor of Arts - Human Resources Management
Ashford University
Associate of Applied Science - Social Work
Washington State Community College