Shannon Lucas
Buchanan Dam,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to join your team. Ready to help your team achieve company goals. I am reliable with always being on time and ready to work everyday. I am a fast learner and always have a positive attitude.
Overview
25
25
years of professional experience
Work History
User Acceptance Tester I
Farmers Insurance
07.2021 - Current
- Develops, documents, maintains, and executes UAT specific test plans, test cases, and test data.
- Utilizes testing tools as required. Analyzes system and business requirements for testability.
- Reports status around test plan execution through defect logs and defect tracking system.
- Validates acceptance criteria are met. Assists with resolution of environmental issues.
- Supports implementation of products.
- Communicates with customer and supplier staffs and user training activities.
- Supports other testing teams and business units with assistance as needed
Senior Service Advocate
Farmers Insurance
10.2015 - 07.2021
- Call center and chat support for Agents by processing transactions and answering questions for Auto and Home insurance
- Specialized training in property inspection reports and fireline.
- Review inspection photos for policies that are set for cancellation and compare with agent provided repair photos for possible reinstatement.
- Answer questions about fireline eligibility for new home policies.
General Manager
McDonalds
07.2011 - 10.2015
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Crew Member and Manager
McDonalds
06.1999 - 07.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked my way up from Crew member to Manager within two years
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Burnet High School
Burnet, TX05-2001
Skills
- Proficient in Microsoft Office
- Reliability
- Organizational Skills
- Documentation skills
- Teamwork and Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Effective Communication
- Attention to Detail
Timeline
User Acceptance Tester I
Farmers Insurance
07.2021 - Current
Senior Service Advocate
Farmers Insurance
10.2015 - 07.2021
General Manager
McDonalds
07.2011 - 10.2015
Crew Member and Manager
McDonalds
06.1999 - 07.2011
High School Diploma -
Burnet High School
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