Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Luckey

Los Angeles,CA

Summary

Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

22
22
years of professional experience

Work History

Operations Manager

WOW Development Group
09.2016 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Maintenance Technician Supervisor

The Firm Maintence Group
11.2013 - 07.2017
  • Assisted in the planning and execution of facility expansions or renovations while maintaining daily operations seamlessly.
  • Identified cost-saving opportunities through regular audits of inventory, tools, and resources.
  • Conducted performance evaluations for team members, recognizing outstanding contributions and addressing areas for improvement.
  • Increased overall productivity through effective scheduling of technician shifts according to workload demands.
  • Streamlined workflow processes for increased efficiency by optimizing team assignments and resource allocation.
  • Developed strong relationships with vendors, negotiating favorable pricing on parts and services.
  • Managed budgets for maintenance projects, ensuring timely completion without exceeding financial constraints.

Reactor Service Technician

Catalyst Technology
01.2002 - 03.2012

Repaired and replaced reactors on plant ground, replaced catalyst in processing units. Fire watch for inert jobs and emergency egrss assistant. Assisted with top side operation (regulate oxygen, supply materials, and tools).

Forklift operator, and grounds keeper.

  • Supported successful project completion by collaborating effectively with multidisciplinary teams throughout all stages of reactor servicing projects.
  • Minimized risks associated with radiation exposure through strict implementation of safety protocols during servicing tasks.

Education

EMT - Emergency Technician

Regional Occupation Program
Los Angeles, CA
10.1997

High School Diploma -

George Washington Preparatory High School
Los Angeles, CA
06.1991

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service

Timeline

Operations Manager

WOW Development Group
09.2016 - Current

Maintenance Technician Supervisor

The Firm Maintence Group
11.2013 - 07.2017

Reactor Service Technician

Catalyst Technology
01.2002 - 03.2012

EMT - Emergency Technician

Regional Occupation Program

High School Diploma -

George Washington Preparatory High School
Shannon Luckey