Summary
Overview
Work History
Education
Skills
References
Certification
Certified Personal Trainer
Timeline
Generic

Shannon Lurks

Chicago,IL

Summary

Talented Trainer utilizing excellent organizational, course planning and observational skills. Dedicated to planning successful courses to achieve client objectives. Creative thinker searches for ways to improve training plans and delivery for better results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Talent Development Specialist

Aucera
10.2020 - Current
  • Independently trained 5 to 30 local and corporate call center agents at a time for USBANK, Payroll and medical programs in first two weeks of employment
  • Prepared and presented training material through Microsoft Teams, hands-on demonstrations and web-based modules
  • Within strict budget guidelines; completed 7 day book training in 5 days at 35 hours for the first week, allowing for full week of phone training
  • Evaluated performance through KPIs and recordings, to develop towards program objectives.
  • Streamlined onboarding processes for new hires, reducing time-to-productivity ratios significantly.

Team Leader

Aucera
10.2020 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

CREW CHIEF

Portillo
04.2017 - 05.2020
  • Trained and supervised new team members for various roles
  • Built customer relationships right from the door, and throughout their whole experience
  • Resolved any escalated incidents and complaints of customer
  • Planned daily lineups and monitored performance of up to 5 new crew members on a given shift.

DIRECTOR/PHOTOGRAPHER

TV10
08.2017 - 12.2019
  • Conducted interviews; personally recording, photographing and editing all footage using photoshop and Final Cut Pro X
  • Directed segments for live on air news
  • Developed and understanding of equipment used in the control room.

Education

BACHELOR OF SCIENCE - COMMUNICATION

Illinois State University

Skills

  • Training
  • Creative Problem-Solving
  • Public speaking
  • Clear Verbal Communication
  • Teamwork and Collaboration

References

  • Adelyn Muleya, 630-888-2691
  • Matt Calabrese, 773-318-8235
  • Jay Ollero, 312-401-1432

Certification

Certified Personal Trainer

Certified Health Nutritionist

Certified Personal Trainer

CPR/AED Certified

Timeline

Team Leader

Aucera
10.2020 - Current

Talent Development Specialist

Aucera
10.2020 - Current

DIRECTOR/PHOTOGRAPHER

TV10
08.2017 - 12.2019

CREW CHIEF

Portillo
04.2017 - 05.2020

BACHELOR OF SCIENCE - COMMUNICATION

Illinois State University

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Shannon Lurks