Shannon Lust
Millmont,PA
Summary
Passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands.
Overview
24
24
years of professional experience
Work History
Volunteer with Camp Koala
Camp Koala
Mifflinburg, Pennsylvania
04.2023 - Current
- Assist with gathering donations for annual gala
- Assist with any additional help when needed
Senior Collection Supervisor
Rotech Healthcare
Mifflinburg, Pennsylvania
10.2013 - 12.2025
- Supervised daily collections operations for patient accounts and services.
- Trained and mentored staff on compliance and collection strategies.
- Managed team performance through regular feedback and coaching sessions.
- Collaborated with other departments to resolve billing discrepancies effectively.
- Ensured adherence to federal and state regulations in collections practices.
- Developed processes to streamline collections workflow and improve efficiency.
- Analyzed collection reports to identify trends and areas for improvement.
- Facilitated team meetings to discuss challenges and share best practices.
- Performed research and due diligence to resolve issues.
- Interpreted data from various sources such as reports, memos, emails, in order to identify trends or issues related to collections activity.
Server
Carriage Corner Restaurant
Mifflinburg, Pennsylvania
04.2002 - 08.2014
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
Education
Some College (No Degree) - Biology
Bloomsburg University of Pennsylvania
Bloomsburg, PASkills
- Fundraising
- Compliance training
- Performance management
- Workflow optimization
Affiliations
- I coached youth soccer for 15years
Timeline
Volunteer with Camp Koala
Camp Koala
04.2023 - Current
Senior Collection Supervisor
Rotech Healthcare
10.2013 - 12.2025
Server
Carriage Corner Restaurant
04.2002 - 08.2014
Some College (No Degree) - Biology
Bloomsburg University of Pennsylvania