Shannon Lutton
Miles
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Highly adaptable individual bringing 8 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Cashier Assistant
Parin LLC
Muscatine
2022.04 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
Internet Specialist
Colony Brands, Inc.
1112 7TH AVENUE
2018.07 - Current
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Canceled orders based on customer requests or inventory or delivery problems.
Credit and Collection Analyst
DM Services
Clinton
2014.08 - 2015.12
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Received payments and posted amounts to customer accounts.
- Recorded information about status of collection efforts.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
Education
Associate of Applied Science in Business Administration - Business Management
Perdue University Global
04.2018
Skills
- Good Communication Skills
- Customer Order Management
- Customer Service
- Telephone Etiquette
Timeline
Cashier Assistant
Parin LLC
2022.04 - Current
Internet Specialist
Colony Brands, Inc.
2018.07 - Current
Credit and Collection Analyst
DM Services
2014.08 - 2015.12
Associate of Applied Science in Business Administration - Business Management
Perdue University Global