Shannon Lynch
Painesville
Summary
Dynamic Store Manager with a proven track record at AutoZone, excelling in customer service and inventory management. Skilled in problem-solving and team leadership, I enhanced operational efficiency and fostered strong customer relations, resulting in improved satisfaction and retention. Committed to training and developing staff to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Store Manager
AutoZone
01.2025 - Current
- Assisted in daily store operations, ensuring efficient customer service and product availability.
- Supported inventory management processes, including stock replenishment and organization.
- Learned point-of-sale systems to facilitate smooth transaction processes for customers.
- Engaged with customers to address inquiries and resolve issues promptly.
- Participated in team training sessions to develop product knowledge and sales techniques.
- Maintained store cleanliness and organization to enhance shopping experience.
Customer Service Representative
NAPA Auto Parts - Genuine Parts
07.2024 - 01.2025
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers in navigating product inquiries and service options to enhance satisfaction.
- Resolved customer complaints promptly, ensuring a positive experience and retention.
- Maintained accurate records of customer interactions using CRM software for efficient follow-ups.
- Developed strong product knowledge to address customer needs effectively and confidently.
Purchasing Manager
Jobbers Automotive Warehouse
09.2021 - 07.2024
- Managed vendor relationships to ensure timely delivery of materials and supplies.
- Executed purchase orders, coordinating with suppliers to align on product specifications.
- Conducted market research to identify cost-effective procurement opportunities.
- Reviewed inventory levels, optimizing stock turnover rates through effective purchasing strategies.
- Assisted in negotiating contracts, ensuring favorable terms and conditions for the organization.
- Maintained accurate records of purchases, tracking expenditures against budget allocations.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
Customer Service Representative
NAPA Auto Parts - Genuine Parts
01.2021 - 09.2021
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Adapted quickly to new systems and tools, enhancing overall productivity in daily tasks.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Associate of Business Management - Business Management
Salem International University
05-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership
- Friendly and positive
- Inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Retail inventory management
Timeline
Store Manager
AutoZone
01.2025 - Current
Customer Service Representative
NAPA Auto Parts - Genuine Parts
07.2024 - 01.2025
Purchasing Manager
Jobbers Automotive Warehouse
09.2021 - 07.2024
Customer Service Representative
NAPA Auto Parts - Genuine Parts
01.2021 - 09.2021
Associate of Business Management - Business Management
Salem International University