Shannon Lyons
Red Lion,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
25
25
years of professional experience
Work History
Housekeeping Supervisor
Lebanon VAMC
05.2020 - Current
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Trained and mentored new staff on cleaning and safety protocols.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
- Improved cleanliness standards by implementing efficient housekeeping procedures and practices.
- Maintained high levels of guest satisfaction by ensuring timely completion of daily cleaning tasks.
Machine Operator
Express Personnel Services
08.2017 - 05.2020
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Assistant Store Manager
PLCB
01.2009 - 07.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Personnel Services Specialist
US Army
03.1999 - 03.2016
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
Associate of Science - Culinary Arts
Keystone Technical Institute
Harrisburg, PA07.2007
Skills
- Staff Scheduling
- Ordering Cleaning Supplies
- Cleaning Practices
- Department Coordination
- Task Assignment
- Cleaning and Sanitation
- Workload Prioritization
- Housekeeping knowledge
- Time management
Timeline
Housekeeping Supervisor
Lebanon VAMC
05.2020 - Current
Machine Operator
Express Personnel Services
08.2017 - 05.2020
Assistant Store Manager
PLCB
01.2009 - 07.2017
Personnel Services Specialist
US Army
03.1999 - 03.2016
Associate of Science - Culinary Arts
Keystone Technical Institute
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