Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kazimir Ustach

Soquel,CA

Summary

Dynamic support staff with strong interpersonal skills. Expert in client relations and confidentiality, adept at resolving inquiries and complaints with empathy. Recognized for fostering positive environments and enhancing team collaboration, while maintaining high standards of service.

Overview

4
4
years of professional experience

Work History

Support Staff

Person Centered Services
03.2024 - 07.2025
  • Resolved client inquiries with patience and empathy, fostering positive relationships.
  • Assisted in managing schedules and maintaining calendars for optimal time management.
  • Handled confidential information with discretion and ensured its secure storage according to company policies.
  • Resolved client complaints with diplomatic and courteous communication.
  • PROACT trained (emotional maintenance training).
  • Skilled at working independently and collaboratively in a team environment.
  • Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
  • Planned lessons, activities and trips to cover all required course material.

Line Cook

Pacific Avenue Bowl
05.2024 - 08.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Barista

Terra Coffee
02.2023 - 02.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Cashier

Aramark
06.2022 - 12.2022
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and find their next destination.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Barista

Empresso Coffeehouse
02.2021 - 05.2022
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

High School Diploma -

Saint Mary's High School
Stockton, CA
05-2017

No Degree - Public Health

California State University, Chico
Chico, CA

Skills

  • Strong interpersonal skills
  • Confidentiality and data protection
  • Cleaning and sanitizing
  • Problem-solving abilities
  • Client relations and customer service
  • Advocating for client needs
  • Strong interpersonal skills

Timeline

Line Cook

Pacific Avenue Bowl
05.2024 - 08.2024

Support Staff

Person Centered Services
03.2024 - 07.2025

Barista

Terra Coffee
02.2023 - 02.2024

Cashier

Aramark
06.2022 - 12.2022

Barista

Empresso Coffeehouse
02.2021 - 05.2022

High School Diploma -

Saint Mary's High School

No Degree - Public Health

California State University, Chico

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