Shannon MacDonald
Temecula,CA
Summary
Highly experienced and versatile server and hostess with 14 years in the food service industry. Known for providing exceptional customer service and creating memorable dining experiences. Skilled in managing reservations, seating arrangements, and coordinating dining room operations efficiently. Adept at upselling menu items, and ensuring adherence to health and safety standards. Recognized for strong communication skills, flexibility, and the ability to work harmoniously with guests and staff. Committed to delivering a welcoming and professional atmosphere.
Overview
6
6
years of professional experience
Work History
Server
Pepe's Mexican Cantina
10.2022 - 04.2024
- Promptly and warmly greeted guests in the dining room; took food and beverage orders efficiently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Delivered food promptly and professionally while maintaining safe food handling and sanitation standards. Followed up with guests to assist with any additional needs or requests.
- Fully knowledgeable about menu items and ingredients. Provided guests with recommendations on food and drink pairings, accommodated special requests, and noted individual preferences. Demonstrated expertise in specialized diets and allergens when necessary.
- Showcased excellent communication skills and ability to work harmoniously with others. Maintained flexibility and patience in interactions with both guests and staff.
- Ensured the dining room was properly set up before and after service periods, maintaining cleanliness and neatness in accordance with established sanitation standards.
Hostess
Glenbrook Country Club
08.2023 - 10.2023
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Delivery Driver
Marco's Pizza
09.2021 - 05.2022
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
Waitress
Hard Rock Hotel & Casino Lake Tahoe
10.2018 - 02.2019
- Greeted new customers, discussed specials, and took drink orders.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA06.2010
Skills
- Point-of-sale systems
- Fast learner
- Service-oriented
- Safe Food Handling
- Dining area maintenance
- Ability to work in fast-paced and stressful environment
- Attention to details
- Excellent communication and time management skills
- Customer satisfaction-oriented
- Team-oriented
- Exceptional customer service
Timeline
Hostess
Glenbrook Country Club
08.2023 - 10.2023
Server
Pepe's Mexican Cantina
10.2022 - 04.2024
Delivery Driver
Marco's Pizza
09.2021 - 05.2022
Waitress
Hard Rock Hotel & Casino Lake Tahoe
10.2018 - 02.2019
High School Diploma -
Vista Murrieta High School
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