Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Shannon Novello

Melrose,MA

Summary

Dynamic sales professional with over 10 years of experience in driving revenue growth and building lasting client relationships. Proven track record as a top producer recognized for strategic sales initiatives. Dedicated to leveraging past achievements and expertise to contribute to organizational growth and profitability.

Overview

31
31
years of professional experience

Work History

Senior Sales Executive

ConverzAI
10.2024 - Current
  • Owner of the full sales cycle of an AI-powered voice software platform for the staffing industry by meeting with senior executives, using a strategic and thought-leadership approach
  • From outbound prospecting to closing enterprise-level agreements
  • Build business cases and conduct presentations to multiple layers of stakeholders
  • Enhanced product knowledge through continuous learning, professional development, and networking activities
  • Collaborated with marketing teams to develop and implement promotional strategies and campaigns
  • Acted as a liaison between the customer and cross-functional internal teams
  • Identified new business opportunities through research, customer feedback and industry analysis
  • Analyze customer data to identify trends in buying behavior, preferences, and needs
  • Delivered sales presentations to high-level executives and decision-makers
  • Devised innovative presentations highlighting benefits of offerings to attract new customers
  • Negotiated contracts with clients while maintaining profitability goals

Global Strategic Account Director

Upwork
02.2017 - 09.2024
  • Lead an account team to build relationships and expand usage within key strategic global customers with a focus on the consumer packaged goods category
  • Own the relationships at and above the decision-maker for multi-year contract negotiations, strategic initiatives, and goal setting.
  • Develop and execute plans and strategies for expanding existing accounts within the Fortune 100 business and achieving the company’s sales goals
  • Target and engage meaningful C level and Executive decision makers at the enterprise levels in order to drive awareness, sponsorship and expansion with quarterly QBR’s and focused collaboration
  • Forecast and manage sales pipeline to meet revenue targets and company goals
  • Present and gather business objectives and requirements during consultative sales meetings with prospects and customers.
  • Accurately track and record customer communications
  • Fully manage and drive the sales cycle
  • Successful cross functional partner relationships with Talent Solutions, Legal, Finance, and Solution Architects in order to leverage the resources to provide the best client outcomes
  • Confidently lead and manage a team of Strategic Account Managers to lead relationship growth with targeted monthly KPI’s
  • Frequent travel for client on-sites.
  • Implemented customer loyalty programs that increased repeat business.
  • Communicated account status regularly and escalated business concerns to senior leadership team.
  • Governed and coached accounts team and led execution of strategic sales plans.

Director, Enterprise Sales

erecruit
Boston, MA
07.2012 - 01.2017
  • Recruited to join start up company
  • Responsible for selling Cloud based enterprise class software platform to the leading staffing companies worldwide
  • Collaborated with senior leadership to set long-term objectives
  • Served as a public spokesperson at industry events/conferences.
  • Prepared presentations and product demos for key decisions makers within staffing community
  • Developed and implemented comprehensive strategies to prospect, qualify, negotiate and expand client base
  • Cultivated strong relationships with customers and a strong referral network.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Developed and presented new ideas and conceptualized new approaches and solutions.

Strategic Account Manager - Staffing

Monster
07.2007 - 07.2012
  • Conferred with customers to assess needs and determine strategy
  • Presentations to C Level clients on Monster solutions & products
  • Negotiated annual contract terms to meet both client and company needs
  • Act as Voice of the Customer throughout to translate needs to internal product teams
  • Developed sales plans to introduce new products to market and clients
  • Attended company seminars to increase understanding and knowledge of products
  • Documented account activities and generated sales reports
  • Recommended improvements to customers and demonstrated potential cost reductions and process improvements
  • Accurately forecast and report plans to consistently generate a health sales pipeline funnel
  • Monthy meeting activity at each Enterprise Level customer to build relationships and up-sell Monster services
  • Highly consultative to each client by identifying business challenges and selling complex software solutions
  • Including discovery, scope, statement of work, proposal, and contract execution
  • Consistent Top Producer.

Multiple Promotions and Positions

Robert Half International
Boston, MA
02.1994 - 02.2007
  • Consistently rated as a top producer

Skills

  • Self motivated
  • Consultative & Solution selling
  • Impeccable Follow up
  • Highly effective, detail oriented, team player
  • Strong interpersonal, communication, negotiation and presentation skills
  • Strategic planning
  • Meeting and exceeding sales quotas
  • Builds and maintains lasting relationships
  • Internal and external sales champion
  • Ability to Multi-task and prioritize

Accomplishments

  • Highly effective, optimistic, reliable and dedicated Sales Professional
  • Captivating Presentation skills online and in-person
  • Record of producing dramatic increases in profits
  • History of achieving substantial increases in new business
  • Builds and maintains long lasting professional relationships
  • Proven research and analytical/problem solving skills
  • Senior level Executive interaction
  • Skilled in uncovering opportunities and nurturing new and existing relationships to achieve sales success
  • Consistently exceeds quota
  • Multi year Club Winner

Timeline

Senior Sales Executive

ConverzAI
10.2024 - Current

Global Strategic Account Director

Upwork
02.2017 - 09.2024

Director, Enterprise Sales

erecruit
07.2012 - 01.2017

Strategic Account Manager - Staffing

Monster
07.2007 - 07.2012

Multiple Promotions and Positions

Robert Half International
02.1994 - 02.2007

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Shannon Novello