Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Shannon Macedo Martinez

Shannon Macedo Martinez

Norman,OK

Summary

Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

5
5
years of professional experience

Work History

Cashier

Rays Bbq
02.2020 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Front Desk Receptionist

Hampton Inn By Hilton
02.2019 - 06.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Associate Of Business Administration - Business

Tulsa Community College
Tulsa, OK

Norman High School
Norman, OK
05.2020

Skills

  • Customer Assistance
  • Payment Collection
  • Product Restocking
  • Cash Handling
  • Customer Service
  • Daily Reporting
  • Staff Training
  • Product Knowledge
  • Cleaning and Sanitizing
  • Written and Verbal Communication
  • Refunds and Exchanges
  • Conflict Resolution

Languages

English and Spanish
Native or Bilingual

Timeline

Cashier

Rays Bbq
02.2020 - Current

Front Desk Receptionist

Hampton Inn By Hilton
02.2019 - 06.2019

Associate Of Business Administration - Business

Tulsa Community College

Norman High School

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Shannon Macedo Martinez