SHANNON MACFEE
Glenwood Springs,CO
Summary
Dedicated professional with a strong work ethic and attention to detail, known for building positive relationships and exceeding performance targets. Demonstrates exceptional communication skills and a commitment to excellence, eager to contribute effectively as a reliable team member. Rapid adaptability to new skills and responsibilities enhances overall team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Green Dragon
Glenwood Springs, CO
08.2019 - 12.2024
- Office management includes answering phones, filing, emails, faxing, general computer skills
- Scheduling employees and maintaining store coverage during hours of operation
- Boosted sales through effective management of promotional strategies.
- Resolved escalated customer service issues by coordinating solutions between sales and operations teams
- Delivered consistent high-quality service to maintain customer loyalty
- Utilized POS system to process cash, credit card and mobile pay transactions
- Developed individual relationships with customers from greeting through post-sale contact
- Cleaning- taking trash, dusting, bathrooms, sanitizing surfaces, etc
- Recieving and stocking merchandise and products
- Training new employees on product knowledge, sales and day to day operations
- Ensuring store is in MED compliance and all employees are continually following and abiding by MED regulations and store operating procedures
- Recognized and reinforced individual and team accomplishments
General Manager/Estimator
S & L Hardwoods LLC
Carbondale, CO
11.2014 - 07.2019
- Office management includes answering phones, data entry, emails, filing, quotes, work orders, and general computer skills
- Helped customers choose between different types of flooring based on cost, appearance, and durability preferences
- Helped manage subcontractor relationships by communicating scheduling expectations
- Delivered consistent high-quality service to maintain customer loyalty
- Hardwood flooring sales and estimates
- Used business and product knowledge to solve customer issues
- Managed installations and the scheduling of hardwood and laminate flooring
- Read blueprints to estimate flooring costs
- Worked with designers, architects, general contractors, and property managers from choosing the perfect floors to the finish product, including samples, scheduling, and estimating
- Overseeing day to day operations on the jobsite and in the showroom
- Receiving and stocking product in the warehouse or on the jobsite
- Expanding and learning product knowledge through research, vendors and onsite job conditions
Education
Associates -
Colorado mountain college
Glenwood Springs, CO05.2002
Skills
- Leadership
- Employee training
- Detailed Project Estimating
- Scheduling
- Blueprint reading
- Customer service and satisfaction
- Clear Verbal and Written Skills
- Operations management
- Customer service
- Great attention to detail
- Office management
- Retail Store Management
- Management
- Sales
Certification
Certified Notary Public, 10/01/24, 10/01/28
References
References available upon request.
Timeline
Store Manager
Green Dragon
08.2019 - 12.2024
General Manager/Estimator
S & L Hardwoods LLC
11.2014 - 07.2019
Associates -
Colorado mountain college
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