Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Mack

Manchester,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Director of Marketing and Business Development

Adams County Homecare
05.2021 - Current
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Created and managed social media campaigns to increase brand engagement.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Conducted market research to identify new opportunities and target markets.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Improved website visibility through development and implementation of SEO strategies.
  • Works with Quickbooks and Financials
  • Acts as company's Human Resource Officer



Branch Manager

Superior Credit Union
01.2017 - 05.2021
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

Assistant Branch Manager

Woodforest National Bank
02.2015 - 01.2017
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Developed sales strategy to meet established sales objectives.

CSR

First State Bank
11.2010 - 01.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Manchester Local School District
Manchester, OH
05.2009

Skills

Human Resource Experience

Building Good Rapport With Clients and Co Workers

Strong Financial Background

Strong Office Setting Background

Leadership Adams Alumni 2019

Vice Chair of Adams County Chamber of Commerce

Strong Communication Skills

Strong Problem Solving Skills

Timeline

Director of Marketing and Business Development

Adams County Homecare
05.2021 - Current

Branch Manager

Superior Credit Union
01.2017 - 05.2021

Assistant Branch Manager

Woodforest National Bank
02.2015 - 01.2017

CSR

First State Bank
11.2010 - 01.2015

High School Diploma -

Manchester Local School District

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Shannon Mack