Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Mackey

Shannon Mackey

Alvarado,TX

Summary

Proven to excel in high-pressure environments, I leveraged my stress tolerance and dispatching expertise at Car Pull Inc. to enhance customer satisfaction. Skilled in data entry and route planning, my approach has consistently improved delivery efficiency and fostered positive relations with both customers and drivers.

Overview

3
3
years of professional experience

Work History

Dispatcher/Scheduler

Car Pull Inc.
01.2023 - 08.2024
  • Communicated with drivers and customers to coordinate timely delivery of their vehicles.
  • Directed dispatching, routing, and tracking of 6 fleet vehicles.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Communicated with customers to provide delivery updates and resolution.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Delivery Driver

Amazon
06.2022 - 01.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.

Activities Aide

Westside Campus of Care
08.2021 - 06.2022
  • Communicated with drivers and customers to coordinate timely delivery of their vehicles.
  • Directed dispatching, routing, and tracking of 6 fleet vehicles.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Communicated with customers to provide delivery updates and resolution.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Education

Van High School
Van, TX
05.2013

Skills

  • Data Entry
  • Stress Tolerance
  • Dispatching procedures
  • Customer Relations
  • Schedule Management
  • Driver communication
  • Active Listening
  • Route Planning and Adjustment
  • 50 wpm Typing Speed

Timeline

Dispatcher/Scheduler

Car Pull Inc.
01.2023 - 08.2024

Delivery Driver

Amazon
06.2022 - 01.2023

Activities Aide

Westside Campus of Care
08.2021 - 06.2022

Van High School

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Shannon Mackey