Shannon MacMillan
Columbia,SC
Summary
Dynamic Human Resources Manager with a proven track record at Vision Therapy Institute, adept at developing HR policies that enhance employee engagement and retention. Skilled in employee relations and training, I successfully streamlined recruitment processes, reducing time-to-hire by 30%, while fostering a positive workplace culture through effective communication and mentoring initiatives.
Overview
32
32
years of professional experience
Work History
Human Resources Manager
Vision Therapy Institute
08.2021 - Current
- Developed and implemented HR policies to enhance employee engagement and retention.
- Streamlined recruitment processes, reducing time-to-hire through improved sourcing strategies.
- Conducted training sessions to promote compliance with labor laws and company policies.
- Managed employee performance evaluations, ensuring alignment with organizational goals and objectives.
- Led initiatives to foster a positive workplace culture, resulting in increased employee satisfaction.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events and incentive programs.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
Office Manager
Vision Therapy Institute
08.2021 - Current
- Assisted in daily office operations, ensuring efficient workflow and resource availability.
- Organized and maintained filing systems for easy access to documents and records.
- Supported team members with scheduling appointments and coordinating meetings.
- Managed office supplies inventory, facilitating timely restocking and cost control.
- Provided customer service support by addressing inquiries and resolving issues promptly.
- Collaborated with colleagues to streamline administrative processes for improved efficiency.
- Participated in training sessions to enhance skills in office management practices and procedures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Lead Vision Therapist
Vision Therapy Institute
10.1993 - 08.2021
- Assisted in daily office operations, ensuring efficient workflow and resource availability.
- Organized and maintained filing systems for easy access to documents and records.
- Supported team members with scheduling appointments and coordinating meetings.
- Managed office supplies inventory, facilitating timely restocking and cost control.
- Provided customer service support by addressing inquiries and resolving issues promptly.
- Collaborated with colleagues to streamline administrative processes for improved efficiency.
- Participated in training sessions to enhance skills in office management practices and procedures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
High School Diploma - Vision Therapy Certification And Training
Richland Northeast
Columbia, SCSkills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
Timeline
Human Resources Manager
Vision Therapy Institute
08.2021 - Current
Office Manager
Vision Therapy Institute
08.2021 - Current
Lead Vision Therapist
Vision Therapy Institute
10.1993 - 08.2021
High School Diploma - Vision Therapy Certification And Training
Richland Northeast