Shannon Mahar
Brenham,Texas
Summary
Compassionate Caseworker recognized for high productivity and efficient task completion. Expertise in client needs assessment, resource coordination, and case management planning. Strong communication and problem-solving skills utilized to support clients effectively. Proven ability to navigate challenging situations to achieve positive outcomes.
Overview
5
5
years of professional experience
Work History
Caseworker II
MHMR Authority of Brazos Valley
Brenham, Texas
01.2024 - Current
- Provide crisis prevention and management services to clients effectively.
- Assess client needs through comprehensive evaluations and interviews.
- Monitor and evaluate client progress for ongoing support.
- Facilitate rehabilitative skills training and service planning for adults with mental illness in the criminal justice system.
- Respond swiftly to urgent client requests, providing necessary crisis intervention.
- Coordinate referrals for mental health counseling and substance abuse treatment resources.
- Ensure detailed documentation of case notes to uphold accuracy in client records.
Patient Service Specialist
Baylor Scott & White Health
Brenham, TX
10.2021 - Current
- Schedule appointments and managed patient records using electronic health record software.
- Validate patient insurance coverage through online platforms or direct calls to insurance providers.
- Manage patient inquiries via phone and in-person interactions.
- Coordinate communication between patients and healthcare providers effectively.
- Perform administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Process payments from patients, including cash, check, or credit card transactions.
- Collaborate with clinical and administrative staff to meet patient needs.
Recovery Advocate
Santa Maria Hostel
Houston, Texas
05.2021 - 09.2021
- Delivered compassionate service to address diverse patient inquiries and concerns.
- Responded to calls and engaged with community members regarding advocacy services.
- Ensured exceptional service quality during in-person and phone interactions with customers.
- Exhibited self-reliance by meeting and surpassing workflow demands.
Receptionist
Guided Path Counseling and Family Services
Houston, Texas
08.2020 - 03.2021
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed office communications, coordinated appointments, and processed documentation efficiently.
- Entered new clients into the system, ensuring the precision of validated information.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Education
Bachelor of Science in Psychology in Addictions -
Purdue Global University
Fort Lauderdale, FL07-2023
Skills
- Bilingual
- Multitasking
- Microsoft Office proficiency
- Effective communication
- Conflict resolution
- Crisis intervention
- Patient-centered care
- Organizational skills
- Attention to detail
- Team collaboration
Languages
English and Spanish
Native/ Bilingual
Timeline
Caseworker II
MHMR Authority of Brazos Valley
01.2024 - Current
Patient Service Specialist
Baylor Scott & White Health
10.2021 - Current
Recovery Advocate
Santa Maria Hostel
05.2021 - 09.2021
Receptionist
Guided Path Counseling and Family Services
08.2020 - 03.2021
Bachelor of Science in Psychology in Addictions -
Purdue Global University
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